Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in the support and management of relationships with clients who utilize Citi’s Custody services, primarily assisting with the resolution of client queries around settlement of trades in the European market and supporting tasks

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  

Team/Role Overview:

Open role is within the CPS (Custody Processing Support) team, who support Citi clients trading within the European T2S markets. The team sits withing the wider Custody department who in turn offer multiple Custody products across multiple jurisdictions.

What you’ll do:

• Resolution of client queries via emails / query management app. / phone calls – ensuring that clients queries are dealt with in an efficient and timely and professional manner.
• Serve as single point of contact for clients, while liaising with internal teams and interacting with key internal areas to identify and resolve issues
• Expectation to partake in client meetings, client service calls, reviews/Due Diligence meetings and presentations and supporting tasks
• Conduct necessary investigation and analysis to address client needs and communicate professionally any resolution to clients
• Appropriately assess risk when making decisions, ensuring the safeguarding of Citi’s reputation
• Adhere to all applicable laws, rules and regulations, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you:

• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Ability to work off own initiative
• Demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

What we can offer you:

This role will offer you the opportunity to build an in-depth knowledge of market operations across the European T2S markets.  Each day you shall have the opportunity to work closely with clients and internal teams to investigate and address any queries that may be raised. Building on current skills and developing new one that can help drive your career.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Primary Location Full Time Salary Range:

52 580,00 € - 73 620,00 €

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.