We are seeking an experienced Onboarding Manager to lead the end-to-end FPI registration and post registration servicing process. The role will act as a single point of contact (SPOC) for a client and oversee a team responsible for regulatory filings, documentation management, and lifecycle servicing.

The ideal candidate will have strong knowledge of SEBI FPI regulations/KYC related matters, exceptional stakeholder management skills, and the ability to drive operations excellence while ensuring regulatory compliance. The role involves full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Lead and manage a team handling end-to-end FPI registration and post registration processes
• Act as the primary point of contact (SPOC) for clients, custodians, and internal stakeholders
• Oversee preparation, review, and submission of FPI applications in line with SEBI and regulatory requirements
• Act as an SME for KYC, FATCA, FPI regulations, Escrow account openings, DDP process including review of CAF forms, Renewals of FPI license etc.
• Manage post-registration activities including modifications, renewals, compliance updates, and ongoing documentation
• Ensure timely coordination with Designated Depository Participants (DDP)
• Drive SLA adherence, turnaround time optimization, and quality control measures
• Identify process improvements and automation opportunities to enhance efficiency
• Handle escalations and resolve complex client queries proactively
• Maintain up-to-date knowledge of SEBI regulations and market circulars impacting FPI registrations
• Be a proactive risk manager to ensure requests are processed in a timely manner with the highest quality
• Establish relationships and meet regularly with client executives CEs, Implementations team, DDP team etc
• Lead by example and work to onboard new client relationships and additional members by completing client risk profiles and process relationship updates using Citi onboarding applications, including processing account opening or maintenance requests in a timely manner
• Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners

Qualifications:

• 8+ years of experience
• Demonstrated interest in the fields of operations and compliance
• Relevant domain experience is required which include- KYC, FATCA, FPI regulations, Escrow account openings, DDP process including review of CAF forms, Renewals of FPI license etc.
• Strong leadership skills – positive, inspiring, motivating, communicative, solutions-oriented.
• Good interpersonal communication skills. Able to communicate with internal and external business partners
• Strong client relationship management capability
• Strong ability to manage multiple concurrent deadlines, prioritizes, and works well under pressure
• Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior’s forum for appropriate action and advice
• Proficient knowledge of English (written and spoken)

Education:

• Bachelor's/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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