Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi

, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Analyst, Fraud Ops (Internal Job Title: Fraud Ops Analyst based in Kuala Lumpur Malaysia)

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.  For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Operations Specialist is an integral entry-level role within Commercial Cards fraud operations, focused on maintaining transactional security across multiple regions. This specialist is responsible for conducting initial fraud alert reviews, performing early fraud detection activities, and ensuring meticulous case documentation. Utilizing established procedures and advanced fraud detection systems, the role identifies suspicious activity, applies necessary temporary blocks, and escalates potential fraud risks, thereby safeguarding Citi's interests and minimizing financial losses.

In this role, you’re expected to:

• Conduct comprehensive first-level fraud alert reviews, including in-depth spend-pattern assessments, velocity checks, and Merchant Category analysis.

• Implement temporary blocks on accounts as required and efficiently forward cases for callout verification to prevent further exposure.

• Accurately document all case decisions and actions within system notes, adhering strictly to Standard Operating Procedures.

• Support the processing of Two-Way SMS/Email alerts according to defined workflows, ensuring timely and effective communication.

• Perform initial screenings of disputed transactions, verify the completeness of cross departmental communication (PACT) checklists, and escalate any anomalies detected.

• Assist in the analysis of fraud patterns by identifying common merchants or acquirer behaviors to proactive enhance detection methods.

• Ensure all alerts are handled promptly and within specified Turnaround Time requirements while adhering to Quality Control standards.

• Strictly follow all fraud controls and escalation protocols to safeguard Citi and client interests, ensuring regulatory compliance.

As a successful candidate, you’d ideally have the following skills and exposure:

• 1 - 2 years relevant experience is preferred but FRESH GRADUATES are qualified

• Strong attention to detail with a proven ability to interpret complex data sets.

• Proficiency in data analytics, Excel, and fraud reporting tools.

• Strong written and verbal communication skills.

• Able to work on flexible shift. 24/7 shifting schedule. Expected to work on holidays and weekends

• Bachelor’s degree/University degree or equivalent

• Diploma holder with relevant experience can be considered

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.