We strive to cultivate a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:

Scope: Full Time-6 months Term| Office: Mexico City | Hybrid Model

• Inquire with our customers regarding payment through email, phone, and 3rd party portals
• Provide outstanding internal and external customer service regarding collection matters
• Review for account discrepancies, answer queries, and resolve short/over payments
• Prepare and issue customer refunds
• Work comfortably within excel documents and prepare comments for weekly aging reports
• Document clear and concise notes of collection activity completed
• Communicate & follow up optimally with the sales department regarding resolution of billing discrepancies
• Achieve or exceed defined department goals and activity metrics.