Servicenow Jobs

Mission Statement:

Manage applications from its initial planning, development through retirement (decommissioning) within Global Application Service Delivery Org for Grid Automation BST. Is responsible for release management, operations and compliance management. Contributes to application portfolio and demand management.

Your Responsibilities:

• Manages application(s) throughout its lifecycle: from its initial planning, through development, testing, deployment, ongoing maintenance and support until decommission.

• Monitors everyday operations of application development team and provide regular feedback.

• Ensure that the application has a proper strategic positioning in alignment with IT Enterprise Architecture and Global IT Domains.

• Ensure that the application has a proper license agreement for the planned user community, in alignment with the application owner​.

• Ensure application is registered within the CMDB, in line with the overall strategy and leveraging the asset registration ServiceNow capabilities​.

• Ensure service delivery, in particular case resolution (incidents, requests) management. It includes ensuring a proper support agreement and that a Service Management system is in place and aligned with Hitachi Energy standard.​

• Ensure technical documentation availability and accuracy for the application(s) in scope​.

• Ensure that the yearly application costs are in line with allocated budget​.

• Manage contract with external vendors​.

• Support the CDC with the Vulnerability Management Service to ensure timely and accurate identification and mitigation of potential vulnerabilities​.

• Collaborate with x-functional teams to identify / mitigate vulnerabilities & develop remediation strategies to minimize potential adverse impacts (e.g.: Patching)​.

• Continuously monitor industry trends and emerging threats to improve the effectiveness of the Vulnerability Monitoring Service and ensure compliance with global cybersecurity standards and regulations​.

• Perform activities required by Internal Controls (of particular importance in case the application is ICoFR relevant)​.

• Ensure of fulfilling local applicable security requirements​.

• Maintain close interactions with application owner​.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor's or Master’s degree preferred.

• +8 years of experience in IT Application Management and Service Delivery in large enterprises.

• Experience and ability to work with virtual delivery teams in various locations and time-zones, and distributed stakeholders.

• Hands-on experience with DevOps practices.

• Hands-on with ITIL, service and/or project management methodologies.

• Knowledge of tools and technologies .Net, Saviynt, ServiceNow, MuleSoft, Azure AD, MySQL is an advantage.

• Experience in one or more coding languages (JavaScript, C++, Python, .NET)​.

• Good to have experience with development platforms (Azure, Salesforce, Pega, Docker, Kubernetes.).

• Experience with functional domain where the application belongs to. (Engineering, Sales & Marketing, R&D).

• Understanding of software development lifecycles​.

• Strong ability to understand context for code, the codebase, and its relation to business objectives​.

• Ability to work both independently and in a team.

• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.

• Excellent problem solving and analytical skills.​

• Growth mindset and a willingness to learn new skills, technologies, and frameworks​.

• Proficiency in both spoken & written English language is required.