Service Operations Coordinator will support APAC Services Business in operational tasks that include managing daily operational activities for Country Services Leads, build documented instructions and standard operating procedures to streamline workflows. The  

Key Responsibilities

• Contract management NDA, MSA, SubCon Agreement, SOW review, approval, and signing with Legal &partners 
• Contractor onboarding, Workday/IT access setup, hardware requests, BYOD, and offboarding 
• Timesheet verification, invoice validation, follow-ups with Finance, and vendor payment tracking 
• Utilization, chargeability, and forecasting reports for contractors and internal resources 
• Recruitment and resourcing support including requirement gathering, job descriptions, candidate coordination 
• Project governance including backlog tracking, milestone monitoring 
• Artifact repository maintenance and certification tracking 
• Funding and partner management including claims tracking, renewal of SOWs, & opportunity tracking 
• Employee support processes e.g. IT ticketing, access issues, training, device return tracking 
• Travel and ad hoc request handling and so on 
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