Job Description

Visa is looking for a Sr. Manager, Cross-Border Communications

to join our Enterprise Communications team. Reporting to the Senior Director, Strategy & Sales Communications, this role will be responsible for shaping and activating a unified global narrative for Visa’s cross-border business, which focuses on enabling people to travel and shop across borders, confidently and seamlessly, wherever they go. This role will lead day-to-day communications strategy and execution across internal and external channels, working closely with Cross-Border leadership, Product, Sales, Marketing, and Regional Communications teams to drive impact, alignment, and visibility. The Sr. Manager will also support the executive visibility of Visa’s global Head of Cross-Border and Global Sales & Commercial Operation.

This is a highly collaborative role for an experienced communications professional who can translate complex strategy into compelling storytelling, enable stakeholders across the organization, and bring consistency, clarity, and momentum to one of Visa’s most important growth priorities.

Responsibilities

• Support the development and rollout of a global narrative and value proposition for Visa’s cross-border business, with a strong emphasis on travel and cross-border e-commerce.

• Support development and execution of external communications plans that elevate Visa’s role in powering cross-border transactions.

• Map and contribute to thought leadership opportunities, executive visibility, and presence at key industry events and conferences across priority verticals (e.g., travel, e-commerce).

• Partner closely with Corporate Affairs, Marketing, and Regional Communications teams to amplify messages through owned and earned channels.

• Educate and enable Visa employees on the cross-border strategy, priorities, and capabilities—through consistent positioning at global and regional employee events.

• Create tailored content suited for various media platforms and integrate cross-border messaging across internal channels including Town Halls, Intranet, Viva Engage communities, leadership forums, and targeted updates.

• Foster two-way dialogue through “Ask My Anything” sessions, feedback loops, and reverse town halls with employees to strengthen engagement and adoption.

• Act as a central point of coordination for cross-border communications, aligning efforts across Product, Sales, VCA, Marketing, and Regional Comms teams.

• Support the Cross-Border team’s culture and engagement, ensuring the organization stays aligned, informed and engaged.

• Serve as a strategic advisor to the Cross-Border Leadership Team.

• Define and track KPIs to measure effectiveness and impact of cross-border communications, including engagement, adoption, and contribution to business priorities.

• Continuously identify opportunities to improve messaging, reach, and resonance based on feedback and performance insights.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred

Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Strong experience developing strategic narratives and translating complex business strategies into clear, compelling messaging.
• Experience in shaping belonging and diversity of thought communication strategies and serving as a trusted advisor to leaders. A proven track record of partnering cross-functionally and influencing without direct authority.
• Experience supporting enterprise, product, or line-of-business communications preferred; payments, financial services, travel, or technology experience is a plus.
• Exceptional written and verbal communication skills, with sound judgment and attention to detail. Ability to manage multiple priorities, adapt quickly, and operate comfortably in a fast-paced environment.
• A collaborative mindset with a strong sense of ownership, accountability, and follow-through. High-level of professional integrity and confidentiality. Creative, positive, collaborative, and high-energy individual with an ability to execute.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 127,300.00 to 204,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.