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Job Details
Responsibilities:
- This role will play a pivotal role in the daily operations of Citi by interacting with multiple businesses across the enterprise
- This role will leverage subject matter expertise, whether that is physical security and safety, crisis management, security technology, event security/logistics or vendor management
- Key leadership and strategic role within Citi Security & Investigative Services (CSIS) for a specific region.
- Direct all facets of physical security or a security program in a specified region.
- Ensure the appropriate utilization of critical security resources
- Direct Expense management, ensuring timeliness of payments, budget management, budget planning.
- Create strategies to ensure operational effectiveness of all security personnel.
- Provide the framework and direction of coaching and development initiatives for regional staff.
- Develop relationships with external organizations to share best practices and intelligence (to include financial institutions and specialized member-based organizations).
- Establish processes within the region to ensure compliance to all standards, policies, regulations and laws
- Manage contingent and contract staff at various Citi facilities, sites and branches
- Clearly and concisely brief management on ongoing major security matters and does so in a professional manner
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 15+ years of experience, including 8-10+ years' managerial experience
- Bachelor's Degree (US only)
- Managed teams of Security managers, security professionals and contingent staff
- Established effective relationships with senior business leaders and internal partners
- Managed complex security projects that have global consequences as well as criminal or regulatory implications
- Executed efficiently under tight time constraints
- Experience in promoting a culture of a strong security risk and control environment.
- Provided strategic recommendations in order to enhance security prevention, leveraging an in-depth understanding of current and potential security frameworks
- Experience in evaluating and recommending opportunities to optimize global security & safety defense strategy for facilities and sites
- Experience with identifying and implemented defense components to deter security breaches
- Anticipate threat trends and evaluated potential impacts on future business performance, while leveraging an in-depth understanding of industry knowledge and comparing relative industry preventative measures
- Promoted a culture of a strong risk management
- Recognizes, evaluates and communicates the importance of risk management activities from a broad view
- Performed critical resource evaluations of staff to raise operational effectiveness and efficiency
- Relevant experience in a private/public sector security environment
- Experience working in a corporate or financial services security team
- Domestic and International Travel
- Flexibility to work on call off hours/weekends
Education:
- Bachelors degree, potentially Masters degree and managerial experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Additional details for this role:
CSIS North America Head of Security: Retail Branch Security Operations. This strategic Director-level position is responsible for leading, managing, and overseeing physical security and safety services for Citi's retail branches and ATMs across North America.
Key Responsibilities Include:
- Strategic Leadership & Management: Leading the retail branch security operations function, managing the entire security cycle from planning to operational oversight, and overseeing a dedicated team.
- Compliance & Regulatory Adherence: Ensuring strict compliance with the Bank Protection Act (BPA), 12 CFR Part 21, and the ATM Safety Act, and developing/enforcing retail-specific security policies.
- Risk Management & Assessment: Reviewing and approving risk assessments for retail locations and proactively assessing security situations to develop mitigation strategies.
- Incident Response & Crisis Management: Leading responses to security incidents, including workplace violence threats, managing emergencies, and developing robust incident response plans.
- Stakeholder Engagement & Partnership: Building relationships with internal stakeholders, law enforcement, regulatory bodies, and industry peers to ensure an integrated security posture.
- Operational Oversight & Technology: Managing security systems, budgets, and vendor relationships for retail security services.
Required Qualifications and Experience:
- A Bachelor's or Master's degree in Security Management, Criminal Justice, Risk Management, or equivalent experience is preferred, with professional security certifications (e.g., CPP, PSP) being an advantage.
- Ideally, 15+ years of progressive security management experience, with at least 5 years in a strategic leadership role within retail banking, regulatory, or law enforcement environments.
- Deep expertise in BPA, 12 CFR Part 21, and ATM Safety Act compliance, physical security installations, crisis management, incident response, and workplace violence prevention.
- Strong leadership, analytical, problem-solving, communication, and interpersonal skills are essential.
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Job Family Group:
Corporate Services------------------------------------------------------
Job Family:
Security------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Feb 16, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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