JOB DESCRIPTION

(About the Job)

CSIS (Citi Security Investigative Services) is a corporate security function operating across more than 100 countries, responsible for the security and safety of Citi's employees and facilities. CSIS leads Citi's response during security incidents and crisis events, valuing employees who prioritize the well-being of colleagues and respond with urgency to a diverse range of incidents.

This role focuses on program management rather than direct execution, overseeing and coordinating comprehensive security and safety programs for Citi businesses. The primary goal is to maintain a safe environment for clients and employees, protect company assets, and respond effectively to security incidents, thereby safeguarding Citi's integrity and reputation. This position requires a strategic approach to managing complex security programs across multiple countries or large geographies, ensuring alignment with Citi Security Policy and Standards.

(What Does It Take to Be In This Role)

The CSIS Security Travel Security and People Safety Program Manager will lead the development, implementation, and management of global security programs with a strong emphasis on travel security, people safety, and special risks. This involves a comprehensive understanding of risk management principles and the ability to integrate diverse security measures to protect Citi's personnel and assets.

The successful candidate will demonstrate strong leadership, communication, and strategic planning skills, with the ability to manage cross-functional teams and external stakeholders, including vendors, local authorities, and law enforcement. This role requires the ability to drive program maturity, ensure continuous improvement, and adapt to evolving global security landscapes. It also entails the ownership and annual review of the CSIS Security Special Risks program and oversight of the California Workplace Violence Program.

RESPONSIBILITIES (What You Will Be Working On)

• Program Management & Strategy:
  • Oversee the development, implementation, and continuous improvement of the CSIS Security Travel Security and People Safety Program globally.
  • Lead the planning, execution, and delivery of security programs, ensuring alignment with business objectives and compliance requirements.
  • Develop and implement strategies to mitigate travel-related security risks for all Citi employees and operations.
  • Manage and coordinate the security and safety services in Citi's various businesses and locations, focusing on program oversight rather than day-to-day execution.
  • Drive adherence to program processes, procedures, methods, and standards for program delivery.
  • Direct the creation of multiple programs of work and manage their alignment to business goals.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Travel Security & People Safety:
  • Own and manage the CSIS Security Special Risks program, ensuring annual review and updates to address high-risk situations and emerging threats.
  • Develop and maintain travel risk advisories and security protocols for employees traveling internationally and domestically, ensuring compliance with relevant regulations and best practices.
  • Implement and manage systems for reporting, tracking, and responding to travel security incidents and emergencies.
  • Lead crisis management efforts related to travel security and people safety incidents, working with internal and external stakeholders.
  • Ensure the safety and security of Citi employees during business operations and travel, including executive protection elements where required.
• Compliance & Risk Management:
  • Own and manage the California Workplace Violence Program, ensuring full compliance with California Labor Code section 6401.9 and related regulations.
  • Oversee the development and implementation of Workplace Violence Prevention Plans (WVPPs) for all applicable California facilities, including hazard assessments, training, and incident logging.
  • Ensure that all security programs meet business requirements and local legal and regulatory requirements.
  • Conduct regular reviews and audits of security programs to identify gaps and ensure timely remediation.
  • Collaborate with Legal and Compliance teams to interpret and apply security-related laws, rules, and regulations across all programs.
• Stakeholder Engagement & Communication:
  • Build and maintain effective relationships with senior leadership, internal business partners, and external stakeholders, including law enforcement, emergency services, and industry associations.
  • Provide clear and concise briefings and advice to senior management on ongoing major security matters.
  • Represent CSIS in various forums, committees, and working groups related to travel security, people safety, and special risks.
  • Facilitate active involvement of employees in the development and implementation of security programs.
• Budget & Resource Management:
  • Manage budgets, display fiscal and budgetary discipline to meet expected spend patterns, achieve goals, and remain within defined budget parameters.
  • Provide oversight in managing vendor contracts for the sub-cluster to ensure effectiveness and efficiency.
  • Ensure that programs are appropriately staffed and resources are allocated effectively.

EDUCATION & PROFESSIONAL QUALIFICATIONS (Tell Us What You've Got)

• Bachelor's Degree or equivalent relevant qualifications and/or apprenticeships/vocational training programs.
• Professional security qualification or certification will be an advantage.

EXPERIENCE & ATTRIBUTES (What We Are Looking For)

• Extensive experience with security management experience in a corporate, regulatory, or law enforcement environment, with a significant focus on program management.
• Demonstrated experience in managing and overseeing complex, multi-country security programs, specifically in travel security, executive protection, or special risks.
• Strong understanding of applicable local and international laws/statutes as they relate to security and people safety.
• Ability to demonstrate in-depth understanding of risk management principles and innovatively develop solutions to mitigate risks.
• Experience in leading and managing crisis events or significant security incidents.
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence and lead at senior levels across diverse cultures.
• Demonstrated ability to multitask, prioritize, and triage multiple security incidents and program deliverables effectively.
• A deep understanding of the security and geopolitical risks for various countries and regions.
• Ability to build and maintain strong relationships and networks with key internal and external stakeholders.
• Ability to travel, often at short notice, as required by program needs.
• Proficiency in security technology systems and hardware relevant to program management.
• Managed security projects and demonstrated ability to execute efficiently under tight time constraints.
• Knowledge of Operational Risk Management frameworks and regulations for the banking industry.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
• Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

------------------------------------------------------

Job Family Group:

Corporate Services

------------------------------------------------------

Job Family:

Security

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.