3554 Troubleshooting Jobs

Job Description

Position Summary

The System Administrator is of an individual contributor responsible for applying skills and knowledge to perform specified support functions. As part of the team - will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. Knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

Essential Job Functions and Responsibilities: 

• Scripting, automation, and Self-Service related experience necessary

• Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages

• Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration

• ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager

• Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage

• Security Remediation process (vulnerability assessment and patch management)

• Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment

• Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks

• Need some basic understanding of SDS, SAN, and NAS storage environment

• Basic to advanced support of converged environment comprising Shared infrastructures (HPE C7000 & DELL CMC chassis enclosures)

• Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible

• BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management

• Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers

• This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills

• Candidates will possess strong leadership and interpersonal skills and have experience working in large enterprise operational environments

• Assist in change management processes

• Improve the efficiency and help standardize current processes

• Respond to and resolve incident and problem tickets

• Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues

• Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues

• Participate in Service Improvement Meetings after an application outage

• Respond to general inquiries

• Document the incident in the tracking tool

• Vendor contact for routine, documented incidents as well as operational problems

• Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•2 or more years of work experience with a Bachelor’s Degree or an Advanced
Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
•3 or more years of work experience with a Bachelor’s Degree or more than 2
years of work experience with an Advanced Degree (e.g. Masters, MBA, JD,
MD)
•Must have 3+ Years of Windows, Hyper-V, VMware Systems Administration
experience in relevant technologies.
•Bachelor’s degree in computer science engineering or related field is preferred
•Virtualization Administration: VMware ESX and Microsoft Hyper-V
•Server system: HPE, DELL
•Strong expertise of automation technologies including scripting, PowerShell,
PowerCLI, Python
•Demonstrated experience in managing Enterprise Infrastructure systems
including Microsoft technologies such as Active Directory, Failover Clustering,
SCCM, SCOM
•Experience in administering medium to large scale virtualized environment
utilizing VMware and Hyper-V
•Strong understanding of networking concepts like TCPIP, DNS and DHCP
•Familiarity with Scale IO (SDS), SAN and NAS storage in Windows and ESXi
Server environment
•Exposure in Shared infrastructures hardware (HPE and DELL Enclosures)
•Basic understanding of ITIL v4 processes such as Incident, Change, Problem
and Release Management
•Able to multi-task to meet goal of low MTTR (mean time to repair)
•Excellent communication skills with ability to interact with management and
technical subject matter experts.
•Strength in scripting against Windows, VMWare, PowerShell, Python, Perl and
Power CLI. BAO and Ansible automation experience are highly recommended.
•1 Year experience of cloud platform (AWS/Azure) or Certification with less
experience is preferred.
•Operating Systems Administrations Skill: Windows 2012, 2016, 2019, 2022, and
CORE
•Monitoring, Tuning, Troubleshooting, and root cause analysis
•Maintains expertise across multiple infrastructure domains.
•Strong organization and analysis skills
•Strong focus on quality and customer service
•Must be able to multitask and prioritize work.
•Strong analytical and practical problem-solving skills

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 130,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.