3236 Troubleshooting Jobs

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

The gTech Users and Products(gUP) Engineering team provides platforms, tools, services and consulting to gUP's product and operations partners. Google creates products and services that touch the lives of billions of people and gUP helps those users get the most out of Google. The teams within gUP Engineering collaborate across the company to enable gUP's success and provide great experiences to our partners and users. They embrace Google values and serve as trusted advisors on technology to solve business problems.

Our team represents Google's users, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

We aim to build solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

• Define technical requirements in Product Requirements Document (PRD) based on the business needs, user research, and collaboration with User Experience (UX) and Develop, launch, and adopt solutions through collaboration with Engineering and business stakeholders.
  
• Gather additional resources and investment through metrics developed and maintained. Innovate prototypes that test and showcase the power of future support solutions and build collaboration to accelerate project progress.
  
• Build the team using a mix of formal training and on-the-job determination to find a better solution.
  
• Establish and maintain a road map of technology for the entire complex space. Serve as technical specialist in startup business bringing technical expertise and engineering ability.