Responsibilities

• Portfolio growth: expand VAS penetration per client via structured upsell, cross‑sell motions and multi‑year account plans.
• Commercial execution: drive proposals, pricing, negotiation, contracting, and renewals end‑to‑end, ensure deal hygiene in CRM.
• Executive engagement: run senior‑level conversations, QBRs,MBRs, and roadmap reviews, align on value hypotheses and outcomes.
• Pipeline and forecast: maintain a predictable pipeline, produce accurate short‑ and long‑range forecasts using Visa sales tools.
• Insight to action: analyze client performance and market signals, define clear actions to mitigate risk and unlock growth.
• Delivery orchestration: coordinate Product, Solutions, Risk, Legal, Operations, and Marketing to design and deliver tailored solutions.
• Readiness and enablement: contribute client‑back insights to improve collateral, cases, value calculators, and win‑playbooks.
• Governance: ensure compliance, risk, and operational readiness across the sales and delivery lifecycle.
• Escalation ownership: lead issue resolution with clear owners, timelines, and communications to clients and internal stakeholders.

Collaboration map

• Internal: Product, Solutions Consulting, Acceptance, Risk, Legal, Finance, Operations, Marketing, Regional Leadership.
• External: C‑level and functional leads at client organizations across assigned markets, relevant partners and platforms.

Success metrics

• Portfolio revenue growth and VAS penetration by account.
• New VAS activations, upsell, cross‑sell win rate and average deal cycle time.
• Forecast accuracy and pipeline coverage.
• Renewal, expansion rates and churn mitigation.
• Client satisfaction (NPS,CSAT) and delivery against agreed milestones.

Scope and cadence

• Markets: Serbia, Montenegro, Albania, Bosnia and Herzegovina, Kosovo.
• Cadence: quarterly business reviews with clients, monthly pipeline and forecast reviews, weekly deal, priorities syncs with cross‑functional teams.
• Travel: regional travel as needed for client meetings and reviews.

Reporting

Reports on VAS Acceptance Sales Lead in CISSEE

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Payments industry experience (acquiring, issuing, card schemes, gateways, PSPs) and understanding of the competitive landscape.
• Bachelor’s degree in Business, Economics, or related field, MBA a plus
• 5+ years of successful new business development and account growth in a startup or high growth environment.
• Strong track record selling solutions (enterprise software, SaaS, professional services, IT), payments experience strongly preferred.
• Ability to interpret multiple data sources, derive insights, and recommend corrective actions.
• Strategic thinker with hands on execution able to develop go to market plans and produce high quality collateral, presentations, and tools.
• Familiarity with modern sales methodologies and the buyer journey, adept at sales enablement and creating effective proof points.
• Experience managing closed loop marketing, sales processes and CRM discipline.
• Proven relationship building and influence skills in complex solution sales, including multi region customers with aggressive growth plans.
• Demonstrated ability to create strategic account plans and execute collaboratively across functions.
• Strong prioritization and project management, comfortable handling concurrent initiatives.
• Self starter with excellent organization and issue resolution skill, resilient under pressure and accountable for outcomes.
• Fluent in English and Serbian.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.