Wellthy is seeking a Care Coordinator to serve as the primary point of contact for families, guiding them through the complexities of caregiving. This role focuses on supporting families by managing care logistics, building strong relationships, and prioritizing unique care needs. You will develop comprehensive care plans, coordinate medical appointments, research providers, track medications, manage medical bills, and assist with insurance and facility vetting, providing consistent support throughout the caregiving process. In collaboration with Care Advisers, you will ensure seamless, high-quality service, relieving families of administrative burdens so they can focus on their loved ones.

Responsibilities will include:

• Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family’s needs and goals
• Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes
• Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families
• Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively
• Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness
• Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks
• Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families
• Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey
• Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement
• Represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy’s mission and services
• Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements

You’re a great fit if you:

• Have a bachelor’s degree in Social Work, Public Health, Healthcare Administration, or a similar field (advanced degrees are a plus)
• Bring 4-6+ years of healthcare experience, specifically in case management, crisis intervention, or care coordination (e.g., Social Work, Geriatric Case Management)
• Are knowledgeable about the healthcare sector and can communicate empathetically, clearly, and thoroughly
• Have experience developing and facilitating care plans
• Are open to feedback and can innovate care plan approaches to uniquely support members
• Are adaptable and able to efficiently manage up to 40 care projects with care and compassion

Total Compensation

The hourly salary range is $24.00 - $27.00 (including training).

Additional benefits include:

• Remote work environment
• Medical, dental, and vision benefits within 30 days of hire
• Retirement savings account with matching company contributions
• Mental health benefits
• 15 days paid vacation, with two additional days for each subsequent year (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (birth or adoption) and pregnancy loss leave