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Role Overview

The Ops Support Senior Analyst – C12, for Legacy Holdings Operations & Technology is a senior-level position responsible for the core activities of the Holdings Operations and Technology organization relating to Operations Risk. Holdings Operations includes in-country teams in multiple countries as well as a centralized operations hub (CSIPL), with Holdings Technology supported across multiple locations including Singapore and Poland, providing application management and production support for the Holdings markets. Holdings mandate is to effectively support and wind down residual obligations and activities from Wind-down, divested and liquidated Legacy Franchises businesses. Residual obligations include reputational, contractual, and regulatory items that remain post-divestiture or wind-down.

The Operations Risk & Controls Specialist is responsible for providing oversight, monitoring, and strengthening of the risk and control environment across Banking Operations. The role ensures adherence to the Operational Risk Framework, regulatory expectations, and internal control standards, with a particular focus on Transitional Service Agreement (TSA) activities. The position partners closely with business operations, risk management, audit, and compliance teams to drive effective governance and sustainable control improvements.

Key Responsibilities

1. Operational Risk Framework Execution

• Ensure full compliance with the enterprise Operational Risk Framework, including risk identification, assessment, monitoring, and reporting.

• Facilitate implementation of risk governance routines such as risk reviews, control committees, and oversight forums.

• Monitor enterprise‑level risks and evaluate control effectiveness across operational processes including TSA activities.

2. MCA Program & Control Testing

• Lead and support the Annual Risk Assessment (ARA) ensuring all deliverables are completed in a timely manner.

• Define and maintain Activity, Risk, Control, and Monitoring (A/R/C/M) elements aligned to risk taxonomy standards.

• Perform independent control testing (MCA) to assess design and operating effectiveness of controls.

• Conduct root cause analysis for emerging issues and ensure corrective actions address underlying causes.

• Prepare documentation and evidence to support quarterly ratings and regulatory requirements.

• Recommend additional scenarios for automated monitoring via CAATTs / Digital Retrieval tools.

3. Incident Management, Corrective Actions & Operational Loss Governance

• Ensure timely reporting of operational incidents and creation of Corrective Action Plans (CAPs).

• Validate appropriateness and completeness of CAPs and confirm readiness for closure.

• Perform back‑testing of operational loss events as per ORM policy.

• Identify systemic issues, process gaps, and emerging risks, escalating as needed.

• Conduct quality reviews on process or product changes impacting risk and controls.

4. Change Management Oversight

• Execute risk assessments for operational, business, and technology changes.

• Review adherence to change management governance frameworks (NPA, Deal Memo, CBDC, impact assessments, etc.).

• Evaluate monthly/quarterly change releases and monitor post‑implementation performance.

• Challenge and guide stakeholders on risk mitigation strategies.

5. Audit & Regulatory Support

• Coordinate internal audits, external examinations, and regulatory reviews.

• Prepare high‑quality documentation, evidence, and responses for audit engagements.

• Track remediation commitments and ensure timely, sustainable closure.

6. Reporting & Stakeholder Engagement

• Produce comprehensive risk and control reporting, including dashboards, KRIs/KCIs, trend analysis, and governance packs.

• Communicate key insights, risk themes, and recommendations to senior management.

• Build productive working relationships with business units, auditors, and risk partners to strengthen the control culture.

Qualifications:

• Minimum 6+ years of experience in Operational Risk, Internal Controls, Audit, or Compliance within Banking Operations.

• Strong understanding of operational risk frameworks, control testing methodologies, and risk identification practices.

• Working knowledge of banking operations and consumer banking regulatory requirements.

• Experience in MCA, Issue management, CAP governance, A/R/C/M documentation, and control design.

• Experience engaging with regulators or supporting regulatory examinations.

• Prior experience in credit operations or consumer banking operations.

• Exposure to automated monitoring tools, and digital control testing processes.

• Strong analytical and critical‑thinking skills with the ability to identify risks and improvement opportunities.

• High attention to detail, accuracy, and documentation discipline.

• Excellent written and verbal communication skills, including the ability to influence stakeholders at all levels.

• Ability to work independently, manage multiple priorities, and perform effectively under pressure.

• Collaborative team player with strong interpersonal skills and the ability to work across diverse teams.

• Demonstrated ability to navigate complexity and propose practical solutions.

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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