Cloud Technology Services – External Job Description

About Citi Cloud Technology Services (CTS)
Citi’s Cloud Technology Services (CTS) organization is at the center of our global cloud‑first transformation strategy. We design and operate Citi’s public, private, and hybrid cloud platforms, ensuring they are secure, scalable, and compliant for millions of users and thousands of applications across the enterprise. Our teams build modern, automated, and resilient infrastructure solutions that power Citi’s global businesses.

This role is part of the Distributed Server Architecture & Innovation Team, responsible for developing and certifying the host‑side configurations that connect Citi’s global server fleet to enterprise storage platforms.

Role Overview

We are seeking a highly motivated Infrastructure Senior Tech Analyst to engineer, automate, integrate, and support SAN‑related infrastructure across Windows, Linux, and ESX platforms. In this role, you will help design and maintain CI/CD pipelines for storage software, perform hardware/firmware certification, partner with global engineering teams, and work directly with leading technology vendors.

Key Responsibilities

• Engineer, integrate, and maintain CI/CD pipelines for enterprise storage software from Dell‑EMC, Hitachi, Cisco MDS, Emulex, and Veritas.
• Evaluate and certify HBA cards, drivers, and firmware for Windows Server (2016–2025), RHEL 8/9/10, and VMware ESX.
• Diagnose and resolve SAN stack compatibility issues impacting OS upgrades across Dell and HPE servers.
• Produce clear, validated engineering documentation and updated SAN Stack standards.
• Automate testing and configuration validation using Ansible and PowerShell.
• Support engineering teams with cluster testing for next‑generation Emulex HBAs (16/32Gb).
• Lead technical discussions with Emulex and other vendors to investigate vulnerabilities and enhance driver/firmware stability.
• Develop automated test plans using Citi’s internal integration test environment.
• Raise deployment requests for validated driver/firmware packages and maintain internal validation scripts.
• Ensure all work meets audit, compliance, and information security requirements.

Qualifications

• 6–10 years of experience with Windows and RHEL server platforms and system integration.
• Strong background in enterprise storage engineering or administration.
• Expertise in DevOps tooling: Jenkins, Git, Ansible; CI/CD integration experience.
• Hands‑on experience with Dell‑EMC, Hitachi storage arrays, Cisco MDS switches, and Emulex HBAs.
• Strong written and verbal communication skills; ability to work in a global, matrixed environment.
• Experience with Agile, DevOps/SRE methodologies, and automation scripting (PowerShell, Ansible).
• Proven ability to independently manage multiple tasks and drive engineering improvements.
• Ability to collaborate with teams across global time zones; willingness to work late‑evening India hours as needed.

Education

• Bachelor’s degree or equivalent practical experience.

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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