Senior Manager, Program Management — Custom Content Studio

This hybrid position is based in London (3 days per week in our Canary Wharf office).

Reuters' Custom Content Studio (Reuters Plus) produces high-impact branded content programs for leading global brands. We're looking for a Senior Manager, Program Management to lead our global program management function and ensure that custom content campaigns are delivered with operational excellence on time, in-budget, and to the highest standard. 

As Senior Manager, Program Management, you'll lead a global function at the center of how Reuters delivers premium custom content programs—working with world-class journalists, producers, strategists, and commercial teams to deliver campaigns for top-tier global brands. You'll combine your commercial acumen, project management and excellent customer service skills to ensure that our clients' needs remain at the heart of what we do.

This is a cross-functional role that blends people leadership, hands-on campaign oversight, and operational strategy. You'll set the operating rhythm for the team, remove delivery roadblocks, strengthen our production processes, and partner closely with Sales, Content Strategy, Audience Development, Ad Ops, and external creative resources to deliver measurable client outcomes. 

This is a great role for a collaborative, commercially-minded and operationally focused leader that's looking to oversee a client-facing team.

Here, you’ll ensure our campaigns run smoothly with clear timelines in place and will ensure there are no last‑minute surprises for anyone involved. You’ll act as a supportive coach to the team, ensuring consistent ways of working and driving continual high standards and will also play a key part in shaping RFP responses that are both realistic and commercially smart, ensuring we protect the client experience while staying practical about what we can deliver.

About the Role

As Senior Manager, Program Management at Reuters Plus, you will:

• Lead and develop a global program management team across regions (US, Europe, APAC and Middle East), fostering a collaborative, commercially-minded culture that's specifically focused on delivering excellent client outcomes.

• Allocate work and actively manage bandwidth across the team to ensure balanced workloads and predictable delivery, acting as the senior escalation point that removes blockers and ensures what the team has what it needs to deliver work of the required standard.

• Identify recurring issues (snags/patterns), drive shared learning, and align regions on best practices while staying responsive to local realities. 

• Own the operational delivery of multiple concurrent content campaigns, ensuring clear end-to-end plans, timelines and areas of accountability.

• Lead the internal operating rhythm for campaign execution, including weekly production meetings to align priorities, confirm action items, and track progress across every active program.

• Partner with internal stakeholders to ensure end-to-end execution across: Content production; design and development; audience development and paid social planning/execution; media planning and Ad Ops for custom ad unit build, trafficking, and delivery; and external vendors and freelance creatives (e.g., videographers, designers, writers)

• Maintain strong control of scope, schedule, budget and quality, flagging risks early and proposing pragmatic solutions. You’ll also work closely with both clients and senior leaders, offering accurate visibility into status, risks and growth strategies

• Partner with Sales and Content Strategy on RFP responses, building budgets, resourcing models, recommending content mixes and deliverable plans, and stress‑testing feasibility to protect quality and margins

• Supporting training and enablement initiatives for your internal teams (e.g., CRM and partner groups) to ensure consistent processes and delivery

• Own and improve program management standards, templates, and documentation, maintaining an evolving library of “How‑To” guides and ensure new deliverables/processes are regularly updated.

About You

You’re a fit for the role of Senior Manager, Program Management at Reuters Plus if you have:

• Demonstrable experience in program/project management within branded content, media, publishing, marketing, or a related client-delivery environment. 

• Demonstrable experience managing, leading and developing global teams, ideally across multiple time zones.

• A commercial approach to branded content, with a great understanding of branded content production workflows and the realities of delivering advertiser-funded programs. 

• Proven ability to manage timelines, budgets, resourcing, and stakeholders across complex, multi-workstream projects where priorities and delivery risk shift at speed.

• Excellent client-facing communication skills—able to run meetings, manage expectations, and translate complexity into clear plans.  

• Strong judgment, operational rigor, and a practical problem-solving approach under deadline pressure. 

Please Note: Complete applications must be submitted by 23:59 (GMT) on Sunday 15th February 2026. Early applications are advised.

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

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