• To response and ensure the customer inquiries and requests are addressed in a timely manner.
• To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standard.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
• To ensure and implement procedure based on ISO work procedure.
• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
• To assist and back up other team members and provide supports and report to supervisor.
• To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.

• Bachelor’s degree.

• At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...

• Strong written, verbal skills in English or English- Chinese (~HSK4 and above) or English- Japanese (~N3 and above), bilingual is a must.

• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

• Excellent customer service & presentation skills.

• Willing to work OT if any.

Working hours: Mon-Fri: 8:00AM - 4:15PM

Benefit package:

• Language allowance: 2,000,000 - 3,000,000 VND/month (base on level of language)
• Breakfast allowance: 300,000 VND/month
• CSIP (Performance bonus) paid quarterly
• Health Insurance for each employee
• Shutlle bus
• Lunch support
• OT allowance (if any)
• Training courses