103 Jobs in DE, US

Start a career with Wolters Kluwer (WLKR). We are hiring in our Governance, Risk & Compliance (GRC) division. GRC is a division that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners.

The Fulfillment Associate, Document Management (FA) works in a fast-paced team environment processing mostly digital documents to meet our customer's requirements. The FA will also research documents and information online to fulfill the customer's requests. We offer career growth; competitive pay; day one benefits; generous PTO; and a M-F, 12:00 PM-9:00 PM schedule. This position will work from our Wilmington, DE office.

Responsibilities:

•Work with teammates to ensure daily workload is completed on-time and with high-quality results.

•Willingness to develop career skills as applicable to the position and career trajectory.

•Contribute to atmosphere of continuous improvement by providing feedback on processes and procedures as you grow with the position.

•Provide effective communication skills in a professional environment.

•Provide superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving, or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.

•Fulfill initial filings and document requests (e.g., retrieval requests, incorporations, formations).

•Strong customer service skills and be dedicated to going above and beyond for the customer.

•Self-motivated and results driven and want to demonstrate and develop his/her skills.

•Enjoys interacting with people and strives to attain his/her professional best.

•Problem-solving and the ability to adapt effectively to change.

•Strong attention to detail.

•Align with WK values & goals.

•Manages time and company resources appropriately.

Preferred Experience /Training:

•High School Diploma or equivalent; some college preferred.

•1 year experience in an office environment; customer service; retail or hospitality preferred.

•Solid data entry skills.

•Ability to multitask and demonstrate ability to problem solve.

•Excellent analytical, organizational, time management and problem-solving skills, with the ability to work in a fast-paced, high-energy environment.

•Ability to work overtime as needed.

•Lift Up to 10 Lbs.

•Navigate Department of State Websites.

•Microsoft Office: Outlook, Word, Excel.

•Kodak Capture Pro - i4600 through and including 15600

•UPS CampusShip.