Job Description
Where you’ll work: Finland (Remote)
Customer Care and Success at GoToWe believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life at work and beyond. We live by a basic mantra: simplify to automate, automate to simplify. This is where you can help us achieve our mission.In September 2022 GoTo acquired Miradore, the Mobile Device Management (MDM) specialist to provide an all-in-one integrated IT management experience for small and midsize businesses. We are looking for a Technical Writer to join our development team!Your Day to Day
As a Technical Writer, you would be working on:
- Create, publish and maintain professional digital content (articles, user guides, etc.) focused on helping our customers self-assist
- Collaborate closely with product, development, customer care, and marketing to prepare for releases and improve the customer experience
As a Technical Writer, your background will look like:
- Advanced English writing and grammar skills
- 2+ years of experience creating self-help resources
- Tech-savvy person with the ability to simplify complex technical aspects for our customers
- Proven interpersonal skills developing strong relationships with your teammates and other cross-functional teams
- Self-starter with the ability to work efficiently under limited supervision in a remote working environment
- Experience with structured content (DITA XML preferred)
- Experience with search engine optimization (SEO) for knowledge base content (optional)
What we offer:
- Opportunity to work in full remote mode with a few requested office visits per year (You can work remotely but we appreciate your ability to visit Lappeenranta office occasionally or at least visit once during the introduction period.)
- Monthly self-care days (12 extra paid days off annually), volunteering days, parental and pet leave
- Participation in our Healthcare & Insurance benefits, Bonus Program, Culture and leisure benefits, bicycle/e-bike and lunch card benefits
You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together.
We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.
GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT... Read more