Jobs in New York, NY, USA or

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Title: Strategic Solution Engineer

Role Description:
We are looking for a Product Owner to join our team, responsible for the Education Demonstration Environment. In this role you would own the demo environment from idea to reality, project managing the demo creation process including use case/feature prioritization, storyboarding, validation, demo build, release communication and enablement. This is your chance to define the future and set the standard for how Salesforce solution engineers (SEs) demonstrate our solutions to Education prospects and customers


Key Responsibilities:

• Define the Education Demonstration Environment vision, strategy, and roadmap through collaboration with stakeholders

  • Meet regularly with product management to understand upcoming product roadmap, impact on existing demo environment landscape, and overall release strategies for new features.

  • Meet regularly with Education Cloud stakeholders (PMs, Solution Engineers and Product Specialists) to understand top priority use cases and new release features, along with needs, challenges and market demands. Ensure needs from stakeholders are balanced and prioritized where both are aligned.

• Solution Design:

  • Understand, implement, and project manage the newest Education Cloud Salesforce features into the Demo Environment; keep up with the fast pace of 3x/year Salesforce product releases.

  • Architect and build end-to-end Salesforce demos that cross multiple solutions

  • Manage EDU Demo Environment feature backlog

  • Follow the delivery process and adhere to best practices outlined using our DevOps lifecycle to build, manage, and maintain high quality demo assets.

  • Review survey data, analyzing trends and putting recommendations in place

  • Stay up-to-date with industry trends and emerging technologies and make enhancement recommendations to product and specialist teams.

  • Responsible for Globalization of environments as they evolve - project managing regional volunteers to complete translation for data and metadata and working with developers to localize assets where needed.

• Technical Guidance and Support:

  • Monitor and respond to demo related questions in your industry slack channel; Troubleshoot issues with the demo environment and collaborate with technical teams as needed to resolve them.

  • Raise awareness to Product and Engineering by logging tickets and communicating to appropriate teams

• Enablement, Communication and Documentation

  • Create and maintain demo enablement assets, including demo guides (click path, talk track, screen shot) and setup steps for high priority use cases and new features; Work with appropriate teams to get input.

  • Create an enablement video each release to support major improvements made to Industry and Core Cloud

  • Communicate & market demo release updates

  • Regularly audit enablement content

• Events

  • Partner closely with industry product management & product marketing on product roadmap and industry event demos.

  • Deliver product demonstrations at Salesforce & 3rd party industry events

Basic Requirements:

• Minimum of 3 years work experience.

• Strong oral, written, presentation, and interpersonal communication and relationship skills

• Experience administering Salesforce using the force.com platform

• Project management skills to orchestrate complex projects.

• Strong project and time management skills, and the ability to support multiple, complex, concurrent projects

• Technical aptitude to understand data models, system integration, data migration, and how to implement Salesforce.

• Ability to recruit and lead a cross functional team to accomplish project goals.

• Ability to prioritize and delegate work in a fast paced environment.

Preferred Requirements:

• Experience in pre-sales, Salesforce Implementation or Salesforce Administration

• Experience working with/for organizations in the Education industry.

• Salesforce certifications - Education Cloud Consultant, Salesforce Administrator, Advanced Administrator, Platform App Builder

 

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $168,420 to $225,260. For Colorado-based roles, the base salary hiring range for this position is $153,090 to $204,750. For Washington-based roles, the base salary hiring range for this position is $153,090 to $204,750. For Washington D.C based roles, the base salary hiring range for this position is $168,420 to $225,260.

For California-based roles, the base salary hiring range for this position is $168,420 to $225,260.

For Minnesota based roles, the base salary hiring range for this position is $153,090 to $204,750.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.