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Job Details
About the team
Zillow Group’s People Technology team partners closely with our People Organization and product teams to design, implement, and optimize the systems and processes that support every stage of the employee lifecycle, helping employees thrive within Zillow.About the role
As the Manager of Workday Application Operations, you will lead and scale our newly established People Technology Operations team. You’ll have a direct impact on building scalable systems, driving operational efficiency, and creating growth opportunities for both the team and Zillow employees. This is a hands-on leadership role where you’ll mentor a team, solve complex technical challenges, and ensure exceptional service delivery across key HR technology processes.
You Will Get To
Operational Excellence
Own the operational framework for People Technology, ensuring reliability, scalability, and alignment with business needs.
Oversee day-to-day operations, manage escalations, and ensure SLA-driven service levels.
Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets, following an agile delivery model.
Implement and refine processes, workflows, and SLAs to drive consistency and efficiency.
Analyze ticket trends to identify themes, proactively recommend automation opportunities, and reduce recurring pain points.
Track KPIs such as ticket volume, resolution time, satisfaction scores, and system usage to drive data-driven improvements.
System Optimization
Lead Workday reporting optimization and establish governance frameworks for reporting.
Drive Workday security automation, including role-based and user-based access provisioning.
Continuously identify opportunities to streamline system configuration, reduce ticket volume, and shorten SLAs
Hands-On Technical Leadership
Serve as a technical advisor for system analysts, providing guidance on configuration challenges.
Troubleshoot issues alongside the team and take ownership of complex tickets, triage items, or annual recurring activities as needed.
Team Leadership & Development
Lead, mentor, and develop a team of system analysts
Drive career growth, coaching, and performance management to consistently hold high bar for the team
Foster a culture of collaboration, accountability, and continuous improvement.
Who you are
7+ years of experience in HRIS or HR technology, with deep expertise in Workday.
3-5 years of experience managing inclusive, high-performing teams in HR technology.
Proven ability to coach and mentor early-career talent and lead cross-functional teams.
Strong experience building and scaling operational support models, including ticketing, audits, reporting, and program cycles.
Demonstrated success in streamlining processes, driving automation, and delivering measurable workflow improvements.
Excellent communication skills with the ability to influence and partner across teams.
Strong analytical and problem-solving skills with a data-driven mindset.
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The work we do helps people get home. At Zillow, we’re building what’s next - smarter tools, simpler experiences, and a housing journey designed... Read more