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Software EngineeringJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Role Description:
Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems
Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management
Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team
Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives
Passionate about solving technical issues and customer concerns with other technical staff as the need arises
Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
Basic Requirements:
- Open to working on a 24/7 team with rotating day and night shifts.
- Participate in an on call rotation.
Systems engineering experience in enterprise scale internet service engineering or support role
Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
Strong understanding of monitoring security systems and administration
Strong Communication skills (Written and Oral)
Past experience in Incident Management and good understanding of ITIL service operations
Experience provisioning, operating, and running AWS/C2S based infrastructure and systems
Understand and have experience with writing scripts in Python, Go, or other languages
Preferred Qualifications:
Prior Chef/Puppet or automated deployment experience
Prior Jenkins/Bamboo/Spinnaker pipeline execution experience
Experience in supporting and maintaining a monitoring and alert systems
Experience in supporting and maintaining Java applications
Hands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs
Certifications in Linux+, RedHat and AWS
Experience in supporting and leading Kubernetes based applications and services
Familiar with Agile Process and DevOps
Experience taking part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders
Working knowledge of and interest in resilience engineering including concepts such as safety II and looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Colorado-based roles, the base salary hiring range for this position is $114,200 to $157,100. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
WHO WE ARE: We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help... Read more