About the team

Zillow’s AI organization builds the intelligence that powers Zillow’s mission to make home a reality for more people - across buying, selling, renting, and financing.

The Partner Communications AI team is at the forefront of this mission, transforming how real estate agents, loan officers, and customers connect. We go beyond simple conversational interfaces to build integrated, intelligent communication ecosystems. Using modern NLP and Generative AI, we personalize high-stakes messaging, automate communication workflows, and surface real-time insights across multi-channel communication streams and diverse data.

We operate at the intersection of Large Language Models (LLMs), agentic AI, classical ML, and complex multi‑channel data, collaborating deeply with product, engineering, analytics, operations, and compliance to ensure our AI solutions are innovative, trustworthy, unbiased, and measurable.

About the role

As a Senior Applied Scientist, you will be a hands-on technical leader and innovator for our partner communications AI systems.  You will design novel models, reasoning systems, and evaluation frameworks that facilitate and enhance how real estate professionals and customers connect and interact.

Your work will power a wide range of communication experiences - from context-aware personalized message creation to the next generation of intelligent agentic AI assistants that streamline professional workflows. 

You will own the science lifecycle end‑to‑end: breaking down ambiguous problems, exploring messy multi‑channel and CRM data, training and fine‑tuning models, and defining how we measure success, quality, safety, and impact for GenAI at Zillow.

You Will Get To:

• Drive the science of communication intelligence.  Own the modeling strategy for intelligent tools that enhance partner workflows, including messaging, summarization, and workflow automation. You’ll find innovative ways to combine lightweight models with agentic systems to enable real estate professionals to scale and deepen their relationships without losing their personal touch.

• Drive R&D and innovation.  Conduct applied research to design novel architectures and reasoning systems. You’ll stay at the forefront of the field, bringing cutting-edge approaches into the organization and contributing to the broader AI community where appropriate.
   

• Define evaluation and safety for GenAI.  Design robust offline and online evaluation, including experiments, hallucination/error detection, and guardrails so systems are helpful, honest, and aligned with business and policy constraints.
   

• Master messy, multi‑channel data.  Work with large, messy real‑world data (call transcripts, SMS, email, CRM events, funnel behavior, and more) using big data tools (e.g., Databricks, SQL, Spark) to explore, transform, and productionalize features.

• Mentor and lead through Influence.  Partner with product and engineering to turn research into business impact, while mentoring scientists, engineers, and PhD interns. You will elevate the scientific craft of the broader organization, with opportunities to drive novel research and external publications.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Proven impact. 5+ years of experience applying advanced ML/AI to real-world problems. You have a track record of leading the scientific lifecycle - from translating ambiguous business objectives into concrete metrics and modeling roadmaps to partnering with engineering to see those solutions through to launch.
   

• Deep NLP & GenAI foundation. Strong understanding of modern NLP, agentic, and LLM architectures/approaches, with practical experience delivering conversational or language-based systems.
   

• Evaluation-first mindset. You focus on measurement. You have experience designing and analyzing experiments (for example, A/B tests or similar online/offline experiments), plus model- or LLM-based evaluation, and tying scientific metrics to clear business or customer KPIs.
   

• Robust engineering skills. Proficient in Python and modern ML stacks (e.g., PyTorch, Transformers). You believe in clean code, rigorous testing, and version control.
   

• Effective communicator. You can translate complex modeling trade-offs into clear narratives for partners in product and engineering to build alignment.

Preferred

• Conversational AI experience.  Experience building language systems for applications with specific conversational or structural constraints - where the AI must adhere to complex logic, business rules, or specific communication flows.
   

• Agentic / RL / fine-tuning experience.  Experience with agentic LLM frameworks or tool-using assistants.  Exposure to reinforcement learning or fine-tuning (e.g., RLHF, RLAIF, task-specific SFT) to steer and improve assistant behavior over time.
   

• Advanced education.  Doctoral degree in a STEM field and/or publications in machine learning or AI-related conferences and journals.

• Technical leadership. Demonstrated ability to mentor junior scientists and engineers and contribute to shared libraries, best practices, or the broader AI community.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.