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Job Description

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Position Summary

This position serves as Visa Project Manager for implementation services provided to Clients with specific focus on Strategic initiatives including complex multi-market, multi-solution, multi-phased projects. This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves to gather and document project requirements, coordinating the work of various workstreams involved in the project delivery while providing client consultative guidance on Visa regulations, fees, features, and functionality.

As a member of Client Services Strategic Projects Implementation team, you will oversee the deployment of domestic processing solution among other strategic projects within the region. In the role of Project Manager, you will be leading technical Implementation and working cross-functionally with internal and external stakeholders such as Visa clients, partners, processors, and service providers. This role focuses on the deployment of processing infrastructure and aligning it with business needs to ensure efficient operations. It requires strategic integration of platform and product strategies to maximize synergies and drive overall business success.

Responsibilities

• Execute Visa Strategic initiatives which impact clients from a business operations perspective including changes to current products, implementation of new products and solutions.

• Manage a portfolio of projects (including projects directed by other project managers where appropriate) to ensure that project interdependencies are identified and managed, resource requirements anticipated in advance of need, and priorities established in accordance with Visa and Client strategic objectives.

• Work with the regional Visa Network Processing, global Product, Data Platform and Technology teams to identify technical insights, requirements, develop Project plan and lead new processing solutions Implementation.

• Coordinate project activities and collaborate directly with clients, technology providers, government authorities and other stakeholders as part of new processing solutions deployment.

• Assist clients by performing technical analysis of the requirements for the implementation of Visa products and services to support the business and formulate implementation solutions.

• Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor.

• Prepare and maintain detailed project plans, status reports, and issues logs.

• Set priorities, influence client and Visa teams involved into various project workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.

• Coordinate internal Visa resources to ensure delivery on commitments.

• Provide project management support to Visa clients and processors to ensure client expectations are exceeded.

• Become a subject matter expert in Client Services including knowledge of the APIs, implementation guides, client integration options, deployment and post-production support.

• Confidently manage new solution pilots and client projects in parallel to product developments and a changing landscape

• Be able to communicate complex, technical concepts in a focused and well-organized manner.

• Be able to learn and acquire knowledge in new technologies in keeping step with market developments.

• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments.

• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions.

• Orientation towards quality enhancement and process improvement

• Assume appropriate decision-making authorities to ensure flawless execution of project objectives.

Why this is important to Visa

Visa, being a global leader in digital payments, attaches a high priority to the smooth and efficient implementation of processing solutions.

The role works across a breadth of Visa cross-functional business and technical resources and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.  The role serves as a technical/functional expert and works independently with guidance only in the most complex situations.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
• Bachelor’s degree in computer science, Information Technology or equivalent work experience in a business analyst role in software or financial services
• Requires a minimum of 10+ years of Information Technology system knowledge with good understanding of project management, technology and applications
• Project management of retail banking, card schemes or new technologies that are applicable to the payment industry
• Good working knowledge of payment processing systems including message routing, authorization, clearing & settlement and client connectivity a plus
• Ability to understand systems, networks and architecture coupled with analytical ability to solve complex problems involving interfaces between various systems across organizations
• Direct experience with VisaNet, VCMS, Base I, and Base II platforms
• Familiarity with secure communication protocols such as SFTP, FTP/S, HTTPS, PGP, and message-level encryption
• Knowledge of key management and transaction validation
• Understanding of digital payments and web-based service APIs
• Expert knowledge of standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
• Excellent verbal, written, presentation and interpersonal skills are required
• Excellent time management, organization, and planning skills a must
• Candidate will be based in Lagos, Nigeria, the ability to speak/write English fluently is required

What will also help:
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrated success in client relationship management
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Willingness to take on new challenges, explore new ideas and be flexible with changing priorities
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.