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The Business Analyst, Partner Acquisition Policy Governance, is a member of the policy team responsible for ensuring American Express policies, rules and requirements are communicated to our third-party acquiring partners and models globally. We do this by collaborating with regional Acquisition teams and GCO on developing contract language, publishing operating regulations, and managing communication channels such as the Amex360 partner web portal where our external partners can view and download documents.
We are seeking a highly motivated and reliable individual who is eager to learn, loves to problem solve, and has attention to detail. This is a fast-paced role on the front lines of the evolving payments industry and the Business Analyst may be involved in a number of assigned projects that may include developing and maintaining internal playbooks, guides, and training materials; reviewing and helping draft contract language to better communicate requirements; facilitating regional Partner Manager discussion forums; and managing access to and content on various internal and external communication platforms.
Responsibilities include:
- Review regional contract templates against internal policies to identify gaps and work with legal colleagues to draft language to close gaps.
- Collaborate with leader and key stakeholders on the development and delivery of training and educational tools, guides and playbooks, both internal and external, to help clarify program rules and requirements.
- Learn the full features and capabilities of the internal intranet site (The Square) in order to create, organize, and promote educational content with links key processes and services as needed.
- Learn the full features and capabilities of the external web hosting platform (Amex360) to help manage partner access and content and to execute communications through the platform.
- Meet with stakeholders periodically to refresh educational and training materials to keep pace with the evolving payments industry.
- Manage the scheduling and facilitation of global partner acquisition leadership meetings and regional partner manager forums, i.e., preparing agendas and slides, collecting input, distributing minutes.
- Serve as first point of contact for receipt of information and queries related to policy and program requirements and ensure appropriate policy owners are engaged.
- Carry out additional duties and assist with ad hoc projects as assigned.
Qualifications
- Organizational, planning and project management skills
- Networking, relationship building and time management skills
- Quality orientation and attention to detail
- Excellent communication skills, both written and oral; ability to read and understand legal language
- Demonstrate a willingness to learn and assume additional responsibility when asked
- Ability to manage and progress multiple projects simultaneously
- Ability to prioritize workload to ensure all milestones and deadlines are met and incorporate additional work as assigned
- Attitude must be proactive, results oriented and self-driven
- Knowledge of merchant acquiring processes and procedures, preferably with third party acquisition models, is a plus.
- Preferance for candidates that reside in or are open to relocating to NYC operating under a hybrid work arrangement but open to fully virtual candidates anywhere in the US.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
In addition, we are required to comply with all client COVID-19 protocols that may be present in advance of meeting and/or entertaining with clients as a requirement of client-facing roles.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
In addition, we are required to comply with all client COVID-19 protocols that may be present in advance of meeting and/or entertaining with clients as a requirement of client-facing roles.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
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