Responsibilities

• Develops, test, supports and executes fraud attack treatment process in collaboration with Operations, Policy and Analytics.
• Supports business analysis and workflow requirements to increase efficiency and effectiveness
• Works to ensure operational processes are integrated and effective across the organization by representing the team on business projects.
• Works closely with partners across the utility to perform analysis on various business processes with a focus on operational efficiency and effectiveness.
• Work to define and articulate analysis requirements.
• Performs validation of reporting metrics and calculations to determine that business needs are being met and if updates/corrections are required.
• Participate with cross-functional teams to create and implement new/updated Analysis.
• Strong communication with stakeholders within supported business area(s).
• Influences decision making by providing fact based advice and counsel.
• Evaluates efficiency of existing information/reporting and suggests improvements.
• Mentors lower level analysts.
• Acts as liaison between business users and technologists.
• Good understanding of both business requirements and technology with ability to explain business needs to technologist to guide projects to completion.
• Designs/analyzes moderately complex reports to satisfy management requirements.
• Influences decisions through advice, counsel and/or facilitating services to others in area of specialization.

Qualifications

• 6+ years’ experience
• SAS & SQL skills required
• Knowledge of Citi Cards or Retail Fraud processes and terminology is preferred, but not required. 
• Strong, creative problem solving skills (analyze and troubleshoot reports/data to ensure accuracy).
• Experience in Tableau and COGNOS reporting preferred but not required.
• Strong organization and planning skills.
• Strong interpersonal skills (interact with various levels within the organization).
• Experience in translating business needs into actions and results.

Bachelor degree is required or equivalent combination of education and experience.

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Job Family Group:

Decision Management

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Job Family:

Data/Information Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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