DESCRIPTION

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in Elko, CA.

We offer competitive pay and benefits!

Will make an impact in the following ways:

• Assist Distribution Business customers, technicians, and internal personnel in identifying and securing required parts and supplies
• Perform customer parts counter duties including receiving calls, greeting walk-in customers, completing paperwork, and processing cash, check, and credit card transactions
• Utilize systems, catalogs, and technical knowledge to accurately identify, source, and procure parts in a cost- and time-efficient manner
• Support technicians and parts personnel with complex parts requests by leveraging hands-on equipment and field service experience
• Maintain accurate records and documentation related to parts transactions, inventory, and core processing
• Maintain a clean, organized customer parts area and warehouse environment
• Identify opportunities to upsell supporting products and services based on customer needs
• Comply with all Health, Safety & Environmental policies and use required personal protective equipment
• Perform additional parts-related duties including inventory management, shipping and receiving, and warehouse activities as assigned

RESPONSIBILITIES

In order to be successful in this role you will need the following:

• Strong customer service and communication skills developed through direct customer-facing field service and management roles
• Practical understanding of parts order processing and order life cycle workflows
• Ability to manage inventory using warehouse and inventory control best practices
• Proficiency with Microsoft applications, computer systems, and technical documentation
• Proven ability to collaborate effectively with technicians, operations teams, and management
• Action-oriented, accountable, and detail-focused approach to daily work
• High school diploma or equivalent experience
• Relevant hands-on experience gained through technical field service, equipment support, or operations roles
• Ability to comply with export controls or sanctions regulations, if applicable

QUALIFICATIONS

• 24/7 on call rotation lasting 1 week, every 4-5 weeks.
• SAP/Ariba program experience preferred.
• Forklift inspection and operation is required.
• Obtained or has the ability to obtain MSHA certification as annual visits to mine sites may be required.
• Position will be primarily warehouse based in function, warehouse and/or inventory control experience is required.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary by location and may include a 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical, Dental, and Life Insurance, Health Savings Account, Domestic Partner Coverage, and a comprehensive benefits package.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $23.47

Max Salary $35.19

ReqID 2424193

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.