Welcome to SoftwareOne Academy — our global program dedicated to developing the next generation of professionals. A mix of work and learning!

• Are you ready to gain hands-on experience in sales operations and customer management from day one?   
• Looking to be a part of an organization that combines international exposure with practical training? 
• Interested in joining a global software and cloud leader, thriving in a purpose-driven culture where you can innovate, grow, and make a meaningful impact worldwide?

Practical Information

Location: Milan, Italy | Work Arrangement: Hybrid | Contract: Full-Time Paid Internship (6 + 6 months) | Language Requirements: Fluent/professional Italian & advanced English, verbal and written

As our new Customer Relations Intern, you will be the primary point of contact for customers, where you will manage quote creation, order processing, and day-to-day customer requests. You will be responsible for a list of accounts in the region. You will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely and accurate manner.

Key Responsibilities:

• Coordinate with the relevant Licensing Specialists to provide license knowledge and support during the sales process 
• Serve as key resource for volume license offerings
• Act as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing  
• Develop and maintain consultative relationships with existing customers
• Grow and maintain existing customer and partner relationships
• Establish and expand relationships with key executives and decision makers