DESCRIPTION

Job Summary

Supports the customer-facing sales force through the complete rhythm of sales, from lead generation to order closure. This role works under supervision and follows clearly defined, well-documented procedures to provide sales coordination, customer engagement, reporting, and order-processing support for primary and secondary sales channels.

Key Responsibilities

• Respond to incoming electronic customer enquiries (emails, online forms, system-generated requests) and escalate to a more experienced Inside Sales Coordinator when required.
• Support the customer-facing sales team by compiling budgetary quotes, including technical data, customer presentations, lead times, and related information.
• Contribute to the planning, scheduling, and execution of customer visits, meetings, and customer events where processes are well documented and repetitive.
• Support order processing activities including order entry, order acknowledgements, invoicing, and shipping notices for simple and standard transactions.
• Run and distribute standard reports related to order status, inventory levels, sales pipeline, and other associated information.
• Route identified customer issues to the appropriate internal teams and follow up to support timely resolution, including shipment and after-sales concerns.
• Periodically report inventory and stock levels using defined systems and processes.
• Provide back-up support to branch personnel for retail sales activities where tasks are standardized and well documented.
• Support primary and secondary sales initiatives through channel engagement programs such as Reborer & Mitwa Connect, Fleet Connect, and Retailer Connect.
• Adhere to Cummins sales processes, systems, and compliance requirements.

RESPONSIBILITIES

Qualifications

• High school diploma or certificate of completion of secondary education, or equivalent experience as permitted by applicable regulations.
• This position may require licensing or authorization to comply with export control or sanctions regulations.

Competencies

• Knowledge of primary and secondary sales processes and channel-based sales models.
• Familiarity with Reborer & Mitwa Connect, Fleet Connect, and Retailer Connect programs.
• Customer Focus : Builds positive customer relationships and delivers customer-centric support.
• Communication Skills : Communicates clearly and effectively with internal teams and customers across multiple channels.
• Collaboration : Works effectively with sales teams, branch personnel, and cross-functional partners to achieve shared objectives.
• Action Oriented : Demonstrates urgency, energy, and initiative when responding to customer and sales needs.
• Account Planning & Sales Support : Supports execution of account and territory plans through reporting and coordination.
• Sales Forecasting & Pipeline Awareness : Supports collection and review of customer and sales data to assist forecasting and pipeline management.
• Adapts to Target Audience : Explains basic technical or commercial information in a manner appropriate to the audience.
• Integrates Customer Perspective : Incorporates customer insights to improve sales support effectiveness.
• Sense Making : Uses available information and standard processes to understand customer needs and support solutions.
• Values Differences : Recognizes and respects diverse perspectives and cultures.

QUALIFICATIONS

Experience

• Minimal or no prior work experience required.
• Exposure to sales support, customer service, or coordination roles is an advantage but not mandatory.
• Willingness to learn Cummins products, systems, and sales processes.

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2423479

Relocation Package No

100% On-Site No