DESCRIPTION

Job Summary:

Administers warranty claims and processes according to the terms and conditions of multiple contracts for multiple international or global customers. Participates in continuous improvement efforts and standard work development for the department.

Key Responsibilities:

Maintains global customer warranty profiles; manages information and material through internal and external stakeholders for investigation and/or repair. Identifies trends to target and prioritize functional area improvement opportunities. Prepares analytical and interpretive reports for management and continuous improvement efforts. Assists in the improvement of existing processes and tools used to analyze and reconcile warranty costs including supplier recovery and partnership agreements. Supports warranty processes by working on assignments for testing, data conversion, and system configuration. Provide support and resolution on service provider issues through a broad understanding of Cummins’ service and warranty processes, systems, and practices.

RESPONSIBILITIES

Competencies:

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures accountability - Holding self and others accountable to meet commitments.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Warranty Quality Process Application - Application of end-to-end Warranty Quality systems and processes from initiating a repair event to filing a claim. This includes knowing and applying our warranty systems, using the Warranty Administration Manual, analyzing parts return and failures, and awareness of the importance of compliance with all Warranty guidelines and the value of robust supplier and joint-venture recovery processes.

Quality 4.0 - Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management. Examples of Q4.0 are cloud native software applications, digital twin, simulation, adaptive intelligence and connected systems.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College degree or equivalent experience required

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Basic to intermediate level of relevant work experience required.

QUALIFICATIONS

Engineering or Diploma in Mech/Auto is preferred.

Little knowledge of Power Bi is good to have but not mandatory

Service Engineering background or person who has worked with failure analysis is good to have

Hybrid Role

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2427653

Relocation Package No

100% On-Site No