Enterprise Resilience - Business Execution - COB & CM Lead Analyst - Hybrid

Citi’s Enterprise Resiliency organization is seeking a Business Continuity Senior Lead Analyst to support the U.S. Personal Banking, Wealth and Functions. The position requires a candidate with the ability to lead a variety of activities. The successful candidate will participate in and advance a wide array of CoB initiatives. The candidate must be able to form trusting relationships with senior executives and influence U.S. Personal Banking, Wealth, and Functions Sector outcomes.

Responsibilities:

• Provides and supports oversight of the ER Policy and Standard deliverables ensuring quality, efficiency and accuracy.
• Coordinates a wide range of ER activities to implement Operational Resilience and a CoB Programs that including: Assessment, Planning, Testing, Maintenance, Quality Review, Crisis Management, Training, Awareness, Communications, Monitoring and Reporting.
• Assist with reviews of third-party vendor relationships and any remediation activities. Conduct quality assurance (“QA”) reviews on Continuity of Business (COB) third party vendors
• across all Global Products/Functions (“Sectors”) and Regions by applying a risk-based methodology.
• Partners with the ER leadership and central teams to maintain a calendar of activities to ensure a timely completion of all policy requirements.
• Advises the business on ER strategy, policy requirements and preferred practices.
• Interacts with business and technology management to understand future business strategy and ER needs, ensuring relevant documentation accounts for changes that occur.
• Conducts business reviews including Franchise Critical Functions, Franchise Critical Applications and the year-end annual CBCM attestation process.
• Facilitates a process to ensure that ER documentation is viable, executable, implemented and tested.
• Collaborate and network to gather information internal and external to the organization to help guide business recommendations.
• Promotes Business Continuity Enterprise Resilience training and awareness.
• Perform gap analyses to identify vulnerabilities and recommend enhancements to existing ER frameworks.
• Develop and document current-state and future-state recovery strategies, ensuring alignment with organizational objectives and industry best practices
• Will have knowledge of organizational controls, tracking and monitoring requirements, ensuring risks are reported and escalated to Risk & Control Leads when gaps in performance and associated risks are identified.  Recommends Corrective Action Plans (CAPs) and / or Risk Exceptions (REs).
• Support Internal Audit reviews and/or internal Control reviews.
• Assists with crisis management support during disruptive events.
• Coordinate business participation in CoB testing to fulfill crisis management, business, technology, supplier and other testing as needed. 

Attributes

• Awareness of Citi and / or other Financial Services institutions.
• Strong understanding of financial services products, and Citi's organizational construct.
• Ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Highly motivated with enthusiasm for the Financial Services industry and desire to master the business.
• Attention to detail and ability to discuss, document and confirm process flows.
• Hands on approach and able to manage own work load whilst taking direction.
• Flexibility, adaptability, and autonomy are essential as out of hours work is required to support activities such as weekend business testing and incident response.

Mindset

• Must demonstrate strong analytical skills as well as an ability to ‘connect the dots’ and communicate the ‘big picture’.
• Demonstrate ethical fitness and integrity.

People

• Must be able to effectively interact with senior management to solicit and persuade management and staff cooperation.
• Excellent influencing skills, with experience of communicating, negotiating and partnering with senior colleagues.
• Value a diverse workforce. Strong appreciation of differences in style and/or perspective, utilizing them to inform and enhance decisions or actions and organizational success.

Collaboration

• Must be able to work closely with senior business sponsors and promote consensus on decisions that are right for the organization.
• Sufficiently experienced to provide challenge and feedback for areas of improvement.
• Promotes a culture of collaboration and teamwork, encouraging the sharing of ideas and lessons learned.

Delivers

• Multi-tasks productively and reliably, while managing conflicting priorities.
• Proven ability to work independently in a fast paced multi-tasking environment.
• Strong planning and organizational skills.
• Accountability and results oriented with impeccable attention to detail and accuracy.
• Excellent communications and customer service skills.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Strong background in gap analysis, process improvement, and documentation.
• Knowledge of relevant regulatory requirements and industry standards.
• Familiarity with IT infrastructure, cloud computing, and network security.
• Experience with disaster recovery tools and software---Such as Fusion.
• Good understanding of the business and financial drivers for U.S. Personal Banking and Wealth.
• Exposure to U.S. Personal Banking and Wealth disciplines such as Retail, Branch, Cards, Credit, Collections, Mortgage, Digital, Fraud, Operations and Technology.
• Other relevant experience in financial services that requires analytical skills.
• Consistently demonstrates clear and concise written and verbal communication.
• Strong Microsoft Office skills in Word, PowerPoint and Excel.
• Track record as a strong analyst and recognized as able to deliver work in pressured environments.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Corporate Services

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Job Family:

COB & Crisis Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Dec 25, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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