DESCRIPTION

Job Summary

The On-Site Service Technician – Level II serves as a technical specialist and regular customer contact responsible for diagnosing and completing less complex repairs on Cummins products at a designated customer site. This role combines hands-on technical service, customer support, and basic coaching to help ensure reliable equipment operation, strong customer satisfaction, and safe service practices.

Key Responsibilities

• Engage customers in a professional and courteous manner, ensuring prompt attention to service needs.
• Diagnose and complete less complex repairs using specialized tools, electronic service equipment, and documented procedures.
• Identify and prepare required parts and tools before performing repairs.
• Coach customer personnel on preventive maintenance practices and basic repair procedures.
• Escalate complex or unresolved technical issues to senior technicians or supervisors.
• Complete service documentation including service worksheets, timesheets, warranty claims, and quality records through manual or digital systems.
• Participate in required technical and safety training aligned with skill and business requirements.
• Maintain a clean, organized, and safe work area, including proper care of tools and equipment.
• Follow all Health, Safety, and Environmental (HSE) policies and report hazards, incidents, or near-misses.

RESPONSIBILITIES

Core Competencies

• Communicates Effectively – Shares technical and service information clearly with customers and internal teams.
• Customer Focus – Builds positive customer relationships and delivers responsive support.
• Develops Talent – Assists in developing customer personnel through knowledge sharing and coaching.
• Manages Complexity – Applies structured approaches to diagnose and resolve equipment issues.
• Self-Development – Pursues ongoing learning to improve technical and professional capability.
• Health and Safety Fundamentals – Promotes safe behaviors and supports a strong safety culture.
• Diagnostics Application – Uses guided workflows, service tools, and diagnostic software to isolate faults and validate repairs.
• Electronic Service Tool Application – Selects and uses appropriate electronic diagnostic tools and interprets results accurately.
• Engine Systems Interactions – Understands the interaction of engine subsystems such as fuel, cooling, exhaust, aftertreatment, controls, and sensors.
• Product Repair and Maintenance – Performs repairs and maintenance in line with technical guidelines and quality standards.
• Service Documentation – Accurately captures and records service activities and findings.
• Technical Escalation – Collects and communicates relevant data when escalating issues to higher technical support.
• Values Differences – Works respectfully with diverse teams and customers.

Qualifications

Education & Certifications

• Vocational diploma or certification from a recognized technical institution in mechanical, electrical, automotive, or related field.
• Apprentice-certified Power Generation or Engine Technician preferred.
• Current relevant electrical certification (optional).
• Valid local driving license required.
• May require licensing related to export control or sanctions compliance.

QUALIFICATIONS

Skills & Experience

General (Internal & External Candidates)

• Basic field service experience in engine, power generation, or related equipment.
• Intermediate knowledge of mechanical and electrical engine systems.
• Familiarity with diagnostic software and electronic service tools.
• Ability to perform structured troubleshooting and standard repairs independently.
• Strong customer service and communication skills.
• Ability to work safely and independently at a customer site.

Additional Scope for Internal Candidates (Aftermarket & Field Support Focus)

• Provide customer service support for both Cummins and non-Cummins products in the aftermarket.
• Attend field failures (including BS IV and BS VI emission systems) and resolve issues within defined timelines.
• Perform vehicle- and engine-level troubleshooting, including aftertreatment systems.
• Support infant care and emerging field issues and provide detailed failure feedback to plant teams.
• Update incidents and service data in relevant databases (e.g., EPIR).
• Conduct training programs for OEMs, dealers, and service centers to improve product reliability and service capability.
• Support authorized service centers with technical guidance and parts coordination.
• Perform teardown and analysis of components such as turbochargers, dosing systems, and fuel systems.
• Handle warranty cases, including analysis, documentation, and disposition.
• Support service center audits and implementation of corrective actions.
• Ensure failed parts are returned for plant analysis and maintain accurate service data records for reporting.

Work Environment & Impact

This role is primarily based at a customer site and requires regular interaction with customer personnel and equipment in operational environments. The On Site Service Technician – Level II plays a key role in improving equipment uptime, building customer capability, and ensuring safe, reliable product performance through effective field service support.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2424683

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.