Production Management & Reliability Engineering - Director - Software Production Management & Reliability Engineering

Profile Description

We’re seeking someone to join our WM Technology team as a Production Management & Reliability Engineering, in Core Platform Services to The 'Release Engineer' role is a highly visible and critical role, which will be leveraged for managing the Release and Change aspects of SDLC. This person will be responsible for releases from end to end and performing change management on all changes going into production, while ensuring policy compliance and proper risk assessment. The right candidate will have a keen focus on managing risk associated with changes in a dynamic environment. This candidate will understand the managed release environment, and ability to collaborate with globally dispersed teams. This candidate will have a deep understanding of branching strategies, CICD pipeline management, Code build management and versioning, and deployment methodologies.The right candidate will have a keen focus on managing risk associated with changes in a dynamic environment

Division 

 In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

Software Production Management & Reliability Engineering

This is Director position that oversees the production environment, ensuring the operational reliability of deployed software, and implements strategies to optimize performance and minimize downtime.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:

Collaborate with a 24/7 team of Release and Change Engineers across multiple locations and regions, partnering with Application Development, Technology Delivery Management, and other areas.
Manage key aspects of releases and changes throughout their life cycle, including production fixes, BAU, mandatory projects, and large technology change events.
Ensure proper monitoring, management reporting, and governance to support delivery efforts.
Perform deployment analysis and schedule deployment tasks, creating consolidated implementation plans for approved and aligned changes.
Analyse risks associated with change events and determine mitigation plans for successful delivery.
Provide oversight and support for all Change Execution Activities, ensuring changes remain on track and are delivered on time.
Manage communication around each change event and provide metrics and status reporting before, during, and after change windows.
Handle issues and risks during change windows, escalating to the right stakeholders as needed.
Schedule and manage RFB Checkouts in alignment with Change Risk Assessment, transitioning the environment to ASG via formalized handshake post-change event.
Perform post-release evaluations and retrospectives to address issues, ensure closure of action items, and communicate findings through comprehensive reporting.
Proficient in fostering agreement and driving solutions through effective negotiation and persuasion.
Experience creating executive presentation and summary documents and presenting to senior executives.
Experience communicating with all levels of the organization, including internal and external audit teams and risk teams.
Proven ability to act and deliver under pressure, and drive multiple programs simultaneously, switching priorities, as necessary.

What you’ll bring to the role:

Understanding of the Information technology risk landscape in financial services or another highly regulated industry.
In-depth knowledge of Excel, PowerPoint, Outlook, and MS Office Products. Hands-on experience managing meetings and other result-oriented activities, drive outcomes and establish accountability.
Ability to create program roadmaps, manage the program work, direct team resources, and deliver as per the roadmap in a timely fashion.
Ability to think creatively, proactively, and independently (meeting facilitation, reporting, managing sensitive data and reporting to senior management).
Proficient knowledge of ITIL including but not limited to Availability Management, Service Continuity Management, Change Management, SDLC, and related IT Services such as Incident and Problem Management, Change Management Database (CMDB), etc.
Be self-motivated, flexible, highly adaptable and an excellent team player, and be prepared to work with a multiple locations virtual team

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.