The Market Director is a senior leadership role within the Branch Network, responsible for driving growth and deepening client relationships across a defined market, aligning with Branch Network and Retail Banking strategies. This role leads the development of market-level strategies and initiatives for both Retail Banking and Business Banking, collaborating with sales and support teams to maximize growth and strengthen Citi's presence in key markets. Core Accountabilities include: • Driving strategies for market share growth. • Leading with excellence and maximizing branch network impact. • Achieving sales goals and financial objectives. • Managing staffing resources and overseeing expense management. • Ensuring rigorous risk and controls management. • Providing leadership to Area Managers, their teams, and Business Bankers, fostering a strong client experience and long-term client relationships. Business Priorities include: • Client Obsession: Cultivate a client-first culture by executing Branch Network strategies and leveraging client feedback (surveys, observations, and complaint analysis) for market-based planning. • Employee Experience, Talent, and Engagement: Implement comprehensive talent strategies, including development, hiring, staffing, managing budgets, and fostering robust Voice of the Employee (VOE) plans. • Risk and Controls Discipline: Ensure strong risk and control execution, promote adherence to policies and regulations, manage operational controls, and champion a culture of escalation and self-identification. • Business Growth: Drive market share growth, achieve business goals, and enhance sales performance by executing business growth strategies to elevate productivity. • Branch Network Optimization: Execute physical network strategies, leverage investments for an enhanced client experience, and lead market-level activations to drive growth. Key Responsibilities • Branch Network Strategy Execution: Execute the Branch Network Strategy within the defined market, ensuring achievement of market plans and goals. • Management Routines and Best Practices: Establish consistent management routines, share best practices, manage performance, and facilitate skill-building opportunities. • Talent Engagement and Performance Management: Lead talent engagement strategies, create a positive work environment, and oversee the Performance Management cycle. • Team Leadership and Development: Lead, coach, and develop Direct Reports and broader organization to optimize their effectiveness. • Branch Productivity Enhancement: Leverage tools, resources, and coaching to enhance branch productivity among Area Managers, Business Bankers, and Branch Managers. • Sales and Service Process Adherence: Ensure adherence to national priorities and disciplined sales and service management processes. • Market Share Growth: Drive activities to increase market share by acquiring new clients and deepening existing relationships. • Cross-Functional Collaboration: Foster a culture of collaboration with key business partners, including Wealth and Mortgage. • Client Experience Champion: Champion the client experience, monitor feedback, foster a client obsession culture, and manage escalated complaints. • Change Agent for Branch Network Initiatives: Act as a change agent to drive Branch Network initiatives and ensure consistent execution. • Digital Capabilities and Client Engagement: Guide teams in leveraging digital capabilities and innovative client engagement strategies. • Risk and Control Management: Manage risk and control activities, including identifying areas for improvement and executing action plans to strengthen the control environment. Qualifications • Minimum of 15 years of relevant professional experience. • Proven experience in people management. • Extensive experience in sales management, retail banking, or a related business. • Demonstrated ability to manage customer feedback and satisfaction processes. • A track record of fostering teamwork, leading, coaching, motivating, and influencing teams and colleagues. • Successful history in sales, service, operations, and employee retention. • Exceptional written and verbal communication skills. • Strong presentation, leadership, analytical, and problem-solving abilities. • Proven capacity to address complex issues with thoughtfulness and urgency, inspire others, and maintain self-motivation and innovation. • A Change Leader capable of driving business model evolution through multi-level organizational structures. • An Agile leader adept at managing multiple business priorities in dynamic environments. Education • Bachelor's/University degree or equivalent is required. • Master's degree is preferred

------------------------------------------------------

Job Family Group:

Consumer Sales

------------------------------------------------------

Job Family:

Consumer Sales Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Fort Lauderdale Florida United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.