The Senior Analyst, Sales Operations, supports the sales management ENT team by helping keep day-to-day operations organized and running smoothly. In this role, you will also coordinate projects that improve the efficiency and effectiveness of the sales team, help build and refine processes that support the sales cycle, and contribute to the development of tools and systems that make sales support easier and more effective. You will also maintain sales activity information and use that data to help track performance metrics and identify opportunities for process improvement.

Our ideal candidate is highly customer-focused and passionate about delivering a strong customer experience.

This role is based in Kalamazoo, MI, and offers hybrid flexibility, with 2–3 days per week in the office and 2–3 days working from home.

What you will do:

• Report on key performance indicators and metrics to assess sales effectiveness and achievement of the function’s goals and objectives
• Generate insights through analytics and deliver actionable data to stakeholders using various applications (Power BI, PPT, XLS)
• Support the periodic territory alignment process
• Execute the sales quota setting process
• Support sale teams on general order credit inquiries, investigations, and order credit adjustments
• Key liaison between sales team, sales enablement, sales compensation and information systems function on sales and data management
• Analyze external data sources to support sales strategies and programs
• Provide cross-functional business support through ad hoc analysis and guidance, including third party information sources to sales reps, regional managers, and sales leadership
• Enhance processes, metrics, and responsibilities to improve efficiency, accuracy, and sales growth through cross-functional partnerships.
• Educate and train sales management/reps on systems and processes
• Other duties as assigned.

What you will need

Required

• Bachelor’s degree
• 2+ years of work experience
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)
• Excellent interpersonal communications skills

Preferred

• Experience using PowerBI
• Strong analytical and problem-solving skills
• Experience supporting sales organization
• Good understanding of business financial strategy
• Change management experience
• Experience work with cross-functional organizations
• Experience working in Varicent is a plus

United States of America Pay Ranges:

• USN: $69,500 - $110,900 USD Annual

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