10000 Contact center technologies Jobs

Specialty/Competency: Guidewire
Industry/Sector: Insurance
Time Type: Full time
Travel Requirements: Up to 60%

A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients’ user experience. As part of our team, you’ll help clients harness technology systems in financial services focusing on areas such as insurance, sales performance management, retirement and pension, asset management, and banking & capital markets.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
2 year(s)

Preferred Qualifications:

Preferred Fields of Study:
Civil Engineering, Computer and Information Science, Computer Applications, Computer Engineering, Computer Systems Analysis, Computer Programming, Engineering, Engineering and Business, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Software App, Statistics

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success in managing projects related to and/or leveraging one or more of the following areas related to systems configurations within the Insurance industry, including: 

• Guidewire Policy Center, Billing Center, Claim Center, Contact Center and Portal; 
• GOSU, Guidewire Event and Rules Framework and object oriented programming; 
• JAVA scriptwriting, emphasizing hosting and consuming web services that leverage Java; 
• Web service hosting and consuming, using Guidewire studio toolkits; 
• XML Coding; 
• ANT, MAVEN and code repository such as Clear Case, SVN, TFS; and, 
• Insurance rating. 

Demonstrates thorough abilities and/or a proven record of success in identifying and addressing client needs by: 

• Building trusted relationships with clients; 
• Developing an awareness of Firm services; 
• Communicating with the client in an organized and knowledgeable manner; 
• Delivering clear requests for information; 
• Communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
• Demonstrating flexibility in prioritizing and completing tasks; and, 
• Communicating potential conflicts to a supervisor.  

Demonstrates thorough abilities and/or a proven record of success in leading engagement and project teams within the Financial Services and Insurance industries, is preferred. 

Demonstrates thorough abilities and/or a proven record of success as a team member by: 

• Understanding personal and team roles; 
• Contributing to a positive working environment by building trusted relationships with team members; 
• Seeking guidance, clarification and feedback proactively; and, 
• Providing guidance, clarification and feedback to less experienced staff. 

Demonstrates thorough abilities and/or a proven record of success in creative thinking and problem solving skills, individual initiative and the following abilities, leveraging MS Office (Word, Excel, Access, PowerPoint), Lotus Notes and other technologies appropriately to accomplish: 

• Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts; 
• Managing teams and/or workstreams on an engagements, staying educated on current trends and assisting in the development of knowledge capital; 
• Collaborating with business development teams responsible for writing and presenting proposals to prospective clients; 
• Presenting to senior executives, with the ability to develop lasting relationships;  
• Identifying and addressing client needs while displaying the ability to contribute to the development of a business vision and manage implementation efforts with complex project management capabilities; 
• Understanding and thorough knowledge of insurance rating, premium calculation process and systems; 
• Interpreting product and rating manuals for standardized (ISO, AAIS) and rating proprietary products, and convert them to system requirements;  
• Collaborating with business teams to understand the rating process of commercial lines products; 
• Understanding of interaction of Policy Administration systems with rating engines; and, 
• Provide guidance and training as needed. 

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance