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Job Details
- Operations Manager - Sales
Join SoftwareOne's Sales Operations team in Amsterdam, Netherlands, and seize the chance to define a significant impact. As an Operations Manager, you will be responsible for implementing and performing RFPs, ensuring outstanding and long-lasting relationships with vendors and clients.
- Develop and Maintain Relationships: Foster positive relationships with a specific set of collaborators and customers, ensuring long-term partnerships and representing the company professionally.
- Client and Internal Queries: Address and resolve all customer (and internal) queries and issues promptly as the first point of contact.
- Up-sell & Cross-sell Opportunities: Identify up-sell and cross-sell opportunities, translate market signals into new services, and share feedback with our Sales and Services team.
- Service Delivery Leadership: Lead all aspects of end-to-end service delivery to ensure flawless execution.
- Meeting Preparation: Prepare QBR meetings from an operational perspective and operational meetings with customers.
- Contract Renewals: Support the completion of software license contract renewals.
- Customer Onboarding: Ensure accurate customer onboarding, adoption, and visualization of customer data in the Client Portal.
- Quality Benchmarks: Achieve quality benchmarks, including minimizing the number of credit memos/churns.
- SLA Achievement: Ensure the agreed SLAs are achieved.
- RFP Process Management: Manage the entire RFP process from start to finish, ensuring timely submission of documents.
- Margin Optimization: Optimize margins with various vendors.
- Autonomous Decision-Making: Operate autonomously, making your own considerations and decisions.
- Process Ownership: Take ownership of specific operational processes, constantly seeking optimization.
Company Details
SoftwareOne
Stans, Switzerland
SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the... Read more