10000 Contanct center operations Jobs

Post location: Warsaw, Prosta 36

Team/Role overview:

HR (Human Resources) Operations Specialist is responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Incumbent will serve as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
 

What you'll do:

• Update help content used by Knowledge Hub end users to service client inquires, as needed

• Execute work assigned, including annual review certification and change requests

• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval

• Conduct needs assessment and update content or develop content related solutions according to business requirements

• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes

• Monitor work progression ensuring completion of assignments by requested due date

• Ensure consistent application of team process controls

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made.

What we'll need from you:

• Up to 2 years of relevant experience

• Proficient in Microsoft Office

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Self-motivated and detail oriented

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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