• Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues
  
  This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years experience.

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• Description de l'emploi

  Description de l'emploi

Mako Product Specialis

Your key responsibilities

• Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.  Provide training, ongoing in-services, and customer education to assigned account(s).  Provide feedback on product design to improve performance and customer satisfaction. 
• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
• Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.
• Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
• Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system.
• Solve product problems for customers in an expeditious manner.
• Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
• Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
• Collaborate with Sales Representatives and Marketing to increase public awareness.
• Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.
• Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.

What are we looking for?

• High School diploma.  Prefer Bachelor’s Degree in business or a related technical field of study.
• Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
• Prefer several years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry)
• Demonstrated knowledge of customer service principles and processes
• Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
• Strong communication and interpersonal skills to collaborate with all levels of a medical department (Head of Dept., Sr. & Jr. surgeons, nurses, surgical techs, central sterile processing techs)
• High level of stress resistance, demonstrated problem solving skills to analyze and troubleshoot potential problems and strong customer focus
• Natural talent to understand and connect with others
• Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications
• Demonstrated detail orientation
• Fluent in French & English language