At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Basic understanding of Windows, Mac, and/or cloud platforms
• Familiarity with ITIL framework and incident lifecycle concepts
• Proficiency in tools such as ServiceNow, PagerDuty, Microsoft Teams, and other enterprise platforms
• Strong analytical, organizational, and problem-solving skills
• Strong verbal and written communication skills (English proficiency at B2+ level)
• Ability to work independently and as part of a team, demonstrating initiative and adaptability
• Curiosity and enthusiasm for learning how AI tools can improve processes and enhance the employee experience
• Attention to detail for managing incident bridges, documenting actions, and tracking SLAs
• Commitment to continuous learning in IT Service Management (ITSM) and operational resilience
• Optional: Training or certifications in ITIL, incident response, or IT operations

Education

• Currently enrolled in a Bachelor’s degree program in Computer Science, IT, Software Engineering, Business Administration, or related field
• Graduation date between December 2026 and June 2028 (or in final year of study)

Responsibilities

• Support day-to-day business operations for Digital Workplace technologies
• Assist in managing major incidents (Sev2/Sev3) by supporting bridge calls and coordinating recovery efforts
• Draft and send Voice of Technology (VOT) communications and outage updates to stakeholders
• Monitor ServiceNow for incident alerts and help classify candidates for major incident escalation
• Support page-out processes via PagerDuty and ensure timely engagement of technical and business teams
• Document incident chronology, actions taken, and lessons learned for post-incident reviews
• Maintain and update dashboards, knowledge bases, and communication templates
• Collaborate with technical recovery owners (TROs) and service managers to ensure SLA compliance
• Participate in continuous improvement initiatives, including process optimization and training material development
• Willingness to explore and learn new technologies and processes in a dynamic, fast-paced environment
• Opportunity to rotate through Tier 3 Operations, Engineering, and Architecture for a 360° perspective of IT Service Delivery

Business Analysis

• Assist in translating business needs into clear, concise, and actionable functional and technical specifications
• Support the creation of workflows, process diagrams, and user stories to define solution requirements

Project Coordination

• Coordinate tasks across teams to ensure timely delivery of project milestones
• Maintain project tracking tools and update project documentation regularly

About the Teams

Digital Workplace Operations (DWO):

• Delivers continuous, year-round global operational L3 support for digital workplace platforms
• Supports technologies such as Microsoft 365, macOS, Mobility, Azure Virtual Desktops, Collaboration Tools, Voice Telephony, and Xerox Workplace Cloud
• Partners with engineers globally and follows ITIL processes for Incident, Request, Change, and Problem Management

Major Incident Management (MIM) Team:

• Ensures rapid response to high-impact IT incidents, minimizing downtime and maintaining stakeholder trust
• Coordinates global resources and manages communications during critical outages
• Collaborates with infrastructure, application, cybersecurity, and vendor teams to restore services quickly
• Emphasizes transparency, structured engagement, and continuous improvement

Solutions Delivery Team:

• Facilitates the integration of business systems and oversees the adoption of new capabilities and technologies

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.