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Job Type
Full Time
Job Details
Date Posted:
2024-04-22Country:
Hong KongLocation:
1F 80 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Hong KongPosition Role Type:
UnspecifiedPrimary Responsibilities:
- Support accurate order entry/induction of customer orders into SAP
- Manage repair orders in SAP including account financials in accordance with contractual obligations
- Follow up on all customer requests in a timely and effective manner, or advised by Customer Service Supervisor
- Serves as customer interface on product status and delivery
- Maintains knowledge of UTC organization and products to provide the appropriate information and support to customer
- Provides support to sales team and operations team with regard to customer concerns
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments
- Consistently documents customer service needs to identify patterns and maintain quality
- Support Lead team of Customer Service Supervisor Associate to perform all specific responsibilities
- Sets goals and objectives for team members and monitor team member’s performance
- Influences others within the work area through explanation of facts, policies and practices
Education & Experience:
- Bachelor’s degree and 2 years of prior relevant experience OR in absence of a degree, 3 years of relevant experience is required
- DSE equivalent or above
- Fluent in spoken and written English
- Knowledge and experience of Customer Service in production industry is preferred
- SAP knowledge will have an advantage knowledge of agency (ex, FAA) regulations for aircraft maintenance & certification preferred
Primary Competencies:
- Focus on Results
- Managerial Courage
- Developing Direct Reports
- Communication Skills
- Functional / Technical Skills
- MS Office
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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About the Company
At Collins Aerospace, we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Our employees tackle... Read more