Role Overview

If you are passionate about quality management and hands-on experience, this role offers an exciting opportunity to make a global impact. You are well-versed in Six Sigma or comparable quality standards, and initial experience in leading teams or global initiatives is considered a strong advantage. As a Lead Expert Quality Management, you will build, establish, and continuously evolve a global Quality Framework across multiple departments. In this role, you will play a key part in connecting Customer Experience and Quality Management, ensuring alignment, transparency, and measurable outcomes. Drawing on your professional background, you can clearly differentiate between software licenses, subscriptions, and (managed) services, and apply this understanding effectively within a complex, global business environment.

Roles and Responsibilities:

Quality Framework

• Build, establish, and continuously maintain a global Quality Framework across multiple global departments.
• Define and structure standardized templates for policies, quality gates, and operational controls to ensure consistency and compliance.
• Identify and enable quality mentors to accelerate new implementations into operations and systematically collect feedback to drive continuous improvement.
• Act as a key mediator and advisor for stakeholders and team leaders, supporting and driving process improvement initiatives across the organization.

CX Framework

• Develop a strong understanding of the existing Customer Experience Framework based on Qualtrics within the organization.
• Identify and define high-level dependencies and touchpoints between the Customer Experience Framework and the Quality Framework to ensure alignment, transparency, and measurable outcomes.

Knowledge, Skills, and Attitude Required

• Confident handling of Microsoft Office tools for day-to-day activities, including Power BI and SharePoint.
• Strong knowledge of Six Sigma or comparable ISO‑related quality standards.
• Ability to operate effectively in a fast-paced environment with a high workload and multiple parallel priorities.
• Demonstrates strong collaboration skills, able to work both independently and through others as a committed team player
• Proven business communication skills, both written (email) and verbal, across diverse stakeholder groups
• Acts as a trusted quality expert and role model, supporting mentors and team leads with guidance related to the Global Quality Framework.
• Demonstrates critical thinking, with the ability to identify risks and challenge assumptions, particularly in relation to timelines and delivery commitments.
• Highly motivated and quality-driven, committed to applying best practices consistently while managing multiple tasks within agreed timeframes
• Operates with a consulting and customer-centric mindset, capable of navigating complex situations to achieve the expected outcome.