Summary:

The Associate Supervisor will oversee the management of a department within the South Africa Warehouse organization to ensure our clients receive the highest possible service. They will be responsible for ensuring service levels and business targets are achieved whilst keeping safety and quality at the heart of the operation. The Warehouse Supervisor will drive the South Africa Warehouse strategy and coach and develop the team to be high performing and deliver results.  

What you will do:

• Lead a diverse team of up to 8 direct reports.  
• Support the Warehouse Manager in achieving business targets and objectives with direct responsibility for the returns department.  
• Coordinate daily work assignments and delegate tasks to team members based on operational priorities and workload requirements 
• Conduct daily team briefings to assign responsibilities, communicate priorities, and ensure clear understanding of shift objectives 
• Plan and allocate daily tasks among warehouse staff to optimize workflow and ensure operational targets are met. 
• Collaborate with neighboring functions to exceed the customers’ expectations.  
• Analyse performance and identify continuous improvement initiatives.  
• Build and nurture relationships with internal and external stakeholders at local and regional level.  
• Develop talent and create an environment where employees can flourish. 
• Ensure team members are trained and competent in all activities undertaken.  
• Drive engagement to align with the company’s culture.  
• Promote a safe working environment and champion quality.  
• Be an expert in departmental process.  
• Any other reasonable request in line with the operational needs of the business.  

What you need :

Required:  

• Matric  
• Diploma/Relevant Tertiary qualification/certificate, NQF 6 (or equivalent)  
• Professional Working Proficiency in English communication  
• 3 – 5 years' Experience leading a diverse team in a warehouse environment.  
• LEAN Six Sigma Green or Black belt qualification is an advantage.  
• A working knowledge of Warehouse processes and ERP/WMS (JDE or similar) is essential.  
• Demonstrated Advanced EXCEL proficiency such as VLOOKUP, XLOOKUP, and other formulas.   

Preferred:

• Tertiary Education i.e. College or University  
   

Competencies & Behaviors  

Collaboration – we achieve more together, and the Supervisor should lead by example and seek to collaborate at every opportunity.  

Innovation – just because it is the way it has always been done like that does not mean that is the best way. We encourage people to be creative and think outside of the box to set ourselves apart from our competitors.  

Relationship building – relationships are the foundation of a strong team and a robust network of relationships across the organization are pivotal to our success.  

Decision making – in a dynamic environment the ability to show sound judgement and make effective decisions is vital. 

Proactiveness – in a fast-paced operation being ready for anything is vital and a proactive approach and the ability to manage individual and team workload is a key attribute.  

Service Commitments and Warehousing Promise 

• The EEMEA Operations team keeps the service commitments at the forefront of what we do every day. Our service commitments define who we are and connect our mission, values and strategy with our vision, delivering remarkable results and a high level of service.   
• As the South African Warehouse group, we also look to live our promise of being driven to grow talent and deliver excellence in service quality and cost for our customers.   
• Our Service Commitments and Promise are pivotal to the success of our South African Operations, and the team should champion these and lead by example.   
• Demonstrates Stryker Leadership expectations of a Leader of People