• Performs field service of Stryker Communications product line installed at the customer site
• Troubleshoots and repairs complex technical issues
• Direct interaction with customers to provide support and resolve customer complaints.
• Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service

• Will work independently with guidance and tasking from Team Lead, Sr. FSTs and/or Regional FSM.

• Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems

• Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.

• Interacts with Operations and R&D to solve complex issues

• Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.

• Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.

• May conduct training for new hire personnel and on site hospital bio medical and nursing staff Interacts with customers with regard to post market surveillance activities.

• Responsible for staying current with all ComplianceWire training with none past due.

• Other duties as assigned by manager.

• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

Heavy work:

• Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.  This may be done while on a ladder.

• Must be able to review printed materials. Must have demonstrated fine motor skills.

• Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).

• Ability to work with large pieces of equipment.

• Comfortable with Microsoft Office products.

• Effective reading, writing and verbal communication skills.

$35.12 - $49.37 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Pay rate will not be below any applicable local minimum wage rates.