What you will do-

The Coupa Operations Senior Manager plays a pivotal role in driving operational excellence across global Procure-to-Pay (P2P) processes. Reporting to the Senior Director of Indirect Programs and Strategy, this leader oversees a decentralized, hybrid team of indirect procurement professionals focused on optimizing the Coupa P2P platform, delivering exceptional end-user support, and achieving procurement and company objectives.

• Lead decentralized technical Coupa Admin team and shared service center teams based transactional purchasing operations (Costa Rica and Poland) teams that collectively support approximately 20,000+ Coupa users across multiple countries
• Serve as the primary functional expert for Coupa modules, including Procure-to-Pay (P2P), Sourcing and Coupa Sourcing Optimization (CSO), Contract Lifecycle Management (CLM), and Supplier Information Management (SIM); continuously building competencies within Coupa operations team
• Provide strategic leadership by actively developing, coaching, and mentoring team members to foster high performance, engagement, and professional growth
• Partner with stakeholders across different business units, divisions, and levels of leadership in management, procurement, finance, accounting, tax, IT, etc. to drive user adoption, assess and solution issues, and continuously evolve the Coupa P2P value proposition and achievement of procurement and company objectives
• Partner closely with P2P process stakeholders (Master Data, AP, and various global teams) to drive optimal system and processing performance, compliance, automation, expansion, and on-going continuous improvement
• Champion best practices and on-going innovation to enhance user experience, streamline Coupa purchasing operations and ensure compliance with policies and procedures
• Support technical teams in release management, enhancements, deployment, integrations, adding modules/functionality, special projects, and ongoing troubleshooting as applicable
• Oversee supplier enablement through the Coupa supplier onboarding process, implementing catalogs where possible, and partnering with master data teams for SLA achievement and advancement
• Performs analysis for insights, opportunities and problem solving, tracks compliance and monitors KPIs and evolves strategies to capitalize on benchmarks and best practices
• Lead and liaise as the SME for Coupa data and reporting, perform analytics, identify trends and opportunities, develop dashboards, perform and present analytics to advance indirect procurement value capture through Coupa
• Optimize Coupa buying experience, advance catalogs, capture value, mine savings opportunities and rationalize suppliers
• Acts as a trusted partner, fostering collaboration, driving continuous improvement, and building procurement talent pipeline and company culture
• Lead, liaise and influence process partner activities that impact Coupa P2P and the procurement of indirect goods and services, related processes, scope, governance, etc. including future deployments, acquisitions, divestitures, etc.
• Document and maintain procedures, system configuration, best practices and ensure compliance and continuous improvement in operations

What you need-

• Bachelor's degree - required
• 10+ years of experience - required
• Expert-level functional knowledge of Coupa modules, including P2P, Sourcing, CLM, and Invoicing; CSO
• Strong understanding of Coupa integrations with ERP systems (SAP) and familiarity with cXML and other integration methods
• SAP purchasing and master data experience and fluency
• Strong financial acumen, Excel, and Power BI data analytics expertise
• Experienced global people-leader able to balance team priorities and accountabilities to achieve optimal productivity while fostering trust, collaboration, and well-being
• Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders, must be comfortable presenting at all levels of the organization
• Strong analytical, detail oriented and problem-solving abilities, capable of performing root cause analysis for process or system issues associated with end-to-end processes and business applications in P2P
• Proactive mindset with exceptional project management and organizational skills
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment