Are you passionate about building intelligent, cloud-powered customer engagement solutions? We are looking for an experienced Cloud Services Consultant – AWS Connect who can design, implement, and optimize scalable customer experience platforms using Amazon Connect and the broader AWS ecosystem.

This is a high-impact role for someone who brings deep technical expertise, strong solution design capabilities, and a customer-first mindset.

Key Responsibilities:

• Set up, configure, and deploy Amazon Connect instances tailored to customer requirements, ensuring smooth deployment, performance tuning, and environment stability.

• Integrate Amazon Connect with AWS services (Lambda, Lex, S3, DynamoDB) and third-party systems.

• Diagnose and resolve complex technical issues in Amazon Connect environments; provide production support, drive root cause analysis, and maintain system uptime, security, and compliance.

• Collaborate with sales, pre-sales, and engineering teams to design and deliver customer-centric solutions; engage with clients to gather requirements, provide demos, and ensure successful implementation.

• Apply DevOps methodologies including IaC, CI/CD, and automated deployments; build and manage infrastructure using CloudFormation, Terraform, Ansible, Puppet, Jenkins, or similar tools.

• Stay updated on emerging AWS services and best practices; experiment with AI/ML services to enhance customer engagement; contribute to proposal documents, technical documentation, and knowledge-sharing.