Job details
Are you passionate about building intelligent, cloud-powered customer engagement solutions? We are looking for an experienced Cloud Services Consultant – AWS Connect who can design, implement, and optimize scalable customer experience platforms using Amazon Connect and the broader AWS ecosystem.
This is a high-impact role for someone who brings deep technical expertise, strong solution design capabilities, and a customer-first mindset.
Key Responsibilities:
Set up, configure, and deploy Amazon Connect instances tailored to customer requirements, ensuring smooth deployment, performance tuning, and environment stability.
Integrate Amazon Connect with AWS services (Lambda, Lex, S3, DynamoDB) and third-party systems.
Diagnose and resolve complex technical issues in Amazon Connect environments; provide production support, drive root cause analysis, and maintain system uptime, security, and compliance.
Collaborate with sales, pre-sales, and engineering teams to design and deliver customer-centric solutions; engage with clients to gather requirements, provide demos, and ensure successful implementation.
Apply DevOps methodologies including IaC, CI/CD, and automated deployments; build and manage infrastructure using CloudFormation, Terraform, Ansible, Puppet, Jenkins, or similar tools.
Stay updated on emerging AWS services and best practices; experiment with AI/ML services to enhance customer engagement; contribute to proposal documents, technical documentation, and knowledge-sharing.
