Summary:

As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment. This is a field-based role centered in Las Vegas, NV and surrounding areas. The employee will travel (car or plane) up to 50% throughout Nevada and neighboring states to hospitals or surgery centers.

What You Will Do:

• Expert Maintenance & Repairs – Ensure the optimal operation of Stryker robotic systems and instrumentation through skilled troubleshooting, repair, and preventive maintenance
• Customer Relationship Management – Act as the primary liaison between our company and customers, addressing both technical and administrative needs with professionalism and expertise
• Performance-Driven Impact – Play a key role in helping Stryker exceed financial goals and performance metrics by delivering top-tier service
• Customer Satisfaction & Renewals – Provide outstanding service to ensure total customer satisfaction, fostering strong relationships that lead to contract renewals
• Sales & Growth Collaboration – Work closely with Account Executives and MPS team members to identify and communicate potential sales opportunities and customer feedback
• Inventory & Equipment Management – Oversee and maintain field inventory, tools, test equipment, and technical documentation to ensure seamless service operations
• Proactive Service & Maintenance – Independently schedule and perform preventive maintenance, engineering updates (ECNs), and technical upgrades as needed
• Exciting Travel & Training Opportunities – Support team members in other territories, assist at industry events, and train customers on equipment operation, software updates, and system maintenance

What You Need:

Required:

• High school diploma or equivalent
• 3+ years of relevant experience

Preferred:

• Associate or bachelor’s degree, preferably in Engineering
• Previous experience as a technical field service professional or in a relevant capacity

$29.42 – $40.69/hr., plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Posted: January 7, 2026

Pay rate will not be below any applicable local minimum wage rates.