Job Details
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Staff, Technical Support Engineer
Location (HYBRID): Westford, MA / Herndon, VA / Sunnyvale, CA
Have you ever used your smartphone, or Netflix, or cable TV, or Wi-Fi and wonder how the giants in cloud and content industry like Amazon, Google, Facebook, X and more – sustain the high-speed networks that power our daily lives. How is AI/ML transformation taking place? Think you’ve got what it takes to support these networks and keep up with their demands or – even better – get ahead of their next challenge? Be a true partner. If so – we might be looking for you for an exciting role in our customer centric Accelerated Response Care (ARC) team!
Summary:
- This position is for the ARC (Accelerated Response Care) team to up skill on JUNOS based platforms and understand the support process when solving customer issues on Juniper products.
- This is an Individual Contributor Role
- Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
- Take ownership for problem resolution, problem reproduction.
- Be a fast learner and keep pace with newer technologies
- Participate in initiatives such as create Knowledge Base and Whitepapers.
- Interface internally with Lead Engineers, Engineering, and Advance Services teams on any critical customer escalations.
- Available to work in shifts and cover weekend rotations.
Basic Qualifications:
- Minimum Bachelor’s or Master’s degree or equivalent in Electrical/Electronics/Computer/Telecommunication Engineering
- 7+ years of experience in IP Network Routing and/or Switching domain - Troubleshooting, implementation, design etc.
- Excellent Customer handling and communication (verbal and written) skills
- Excellent problem-solving skills.
- In depth knowledge of IP Packet flow
To be proficient in any 2 of the following technologies:
- Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
- Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual chassis)
- Multiprotocol Label Switching (MPLS) & MPLS based Services: Design, implement, and troubleshoot MPLS, MPLS traffic engineering, Label Distribution Protocol (LDP), Resource Reservation Protocol (RSVP), Layer 3 Virtual Private Network (VPN), Layer 2 VPN, Virtual Private LAN Service (VPLS), and Easy VPN (EVPN).
- Other Networking Protocols & Features: Design, implement, and troubleshoot Virtual Local Area Network (VLAN), Class of Service (CoS), Virtual Router Redundancy Protocol (VRRP), L2Circuit, Simple Network Management Protocol (SNMP), Bidirectional Forwarding Detection (BFD), Link Aggregation Control Protocol (LACP), Multi-Chassis Link Aggregation (MC-LAG), Distributed Denial of Service (DDoS), and MX Virtual Chassis (MX-VC).
- Role of Switching Platforms in AI/ML based Data-Canters.
Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more:
- Juniper, Cisco, Palo Alto, Arista, and others.
- Exposure to AI/ML
- Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc.
- Preferred Certifications – JNCIE/CCIE
#LI-AHUYNH
#LI-PRIORITY
Minimum Salary: $123,750.00
Maximum Salary:$189,750.00
The pay range for this position is expected to be between $123,750.00 and $189,750.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.
ABOUT JUNIPER NETWORKS
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
INCLUSION AND DIVERSITY AT JUNIPER
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
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Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since... Read more