You will be an experienced and motivated D365 Associate Consultant, ideally with several years’ relevant experience in customer-facing support functions who possess a unique balance of technical depth and strong interpersonal skills. If you have the experience/knowledge required, you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into the Cloud.

As part of the Global Delivery Team, you will be responsible for ensuring that incidents and service requests are fulfilled against relevant service level agreements and importantly customer expectations.

Working as part of an integrated team as an Associate Consultant you will typically receive tickets after that are triaged and responded to by the Service Desk and further work has been carried out by an Associate. You will typically assign yourself as the ticket owner for tickets you are confident in handling based on your experience level.

You will need to work with the customer representative and Associate to ensure you have all the relevant information available to resolve the incident or fulfil the service request.

Should issues arise in a ticket and if you need assistance, you can request that from a more experienced consultant, and they will assist you. You may also be required to raise an incident ticket with Microsoft under our Premier Support arrangement with the approval of the Team Lead.

You will be expected to widen and deepen your areas of expertise across the Microsoft 365 ecosystem working through your agreed personal development plan in conjunction with line management and functional leadership.